Sales Admin Apprenticeship Role

Summary

Digital ID are looking for a confident and enthusiastic sales administration apprentice. They are looking for a friendly and supportive apprentice who can work closely with the sales team to generate quotes, handle phone enquiries, manage inboxes and collaborate closely with the wider administrative team.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9:00am - 5:00pm. Lunch between 1.00pm and 2.00pm.

35 hours a week

Start date

Monday 28 April 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Monitor and manage sales enquiries, ensuring timely and professional responses to customers and processing orders efficiently.
Answer sales lines, redirecting calls to the appropriate person or department.
Conduct follow-up calls to both new and existing customers, addressing any queries or concerns.
Create and send quotations to customers using Word documents.
Utilise Sage CRM effectively throughout the day to manage customer interactions and sales data.
Assist sales staff with general administrative tasks, such as updating contact details, inputting company information into the system, and generating reports using CRM.
Provide support to sales representatives via live chat, addressing customer enquiries in real-time.
Coordinate and dispatch product samples to clients on behalf of the sales team.
Conduct research to identify potential clients, gathering relevant information for outreach.
Create and manage spreadsheets for tracking and reporting purposes.

Where you’ll work

Highbank Court
3 Highbankside
Stockport
SK1 1HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade grade 4/C or above)
Maths (grade grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Time management
Determined and results-driven

About this company

Digital ID Limited is a leading provider of identity verification solutions, specialising in the creation and management of secure digital identities. The company offers a wide range of services, including the production of ID cards, access control systems and digital credentials. With a focus on innovation and security, Digital ID Limited helps businesses streamline their identity management processes, ensuring efficient, reliable, and compliant solutions for both physical and digital environments. The company serves various industries, delivering tailored solutions to meet the unique needs of its clients.

After this apprenticeship

A full-time role could potentially be available upon completion of the apprenticeship programme for the suitable applicant.

Ask a question

The contact for this apprenticeship is:

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Trafford & Stockport College Group

apprenticeships@tscg.ac.uk

01618867461

The reference code for this apprenticeship is VAC1000310179.

Apply now

Closes in 13 days (Friday 11 April 2025 at 11:59pm)

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