Business Administrator Apprentice at Deaf Charity

Summary

We are looking for a Business Admin Apprentice to support our Operations Manager and staff in our office in Ilford, with their busy diaries, administration tasks and other duties as appropriate. We are a small but successful charity that prides itself on its teamwork ability. To ensure this, the successful candidate must be willing to be flexible.

Wage

£14,918.80 to £24,126.96, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday, between 9.00am to 5.00pm including college/study time. Some evenings and weekends may be required depending on projects.

38 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a Business Administrator Apprentice you will:

Communicate with staff members/deaf clients in BSL
Provide diary management support where required
Maintain a high level of discretion and confidentiality at all times
Screen calls and face to face enquiries
Coordinate meetings and take minutes
Follow up on actions taken from meetings
Support with event planning and organisation
Project work including research
Administering fundraising and donations
Deal appropriately with correspondence
Maintain emails and mail where required
Produce reports and presentations
Other ad hoc duties as required

Where you’ll work

2A
Central Parade, Ley Street
Ilford
IG2 7DE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY GATEWAY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator (Advanced Level) Apprenticeship Standard
Duration: 18 Months
Training schedule has yet to be agreed upon, further details will be made available at a later date

More training information

British Sign Language training will be provided

Requirements

Desirable qualifications

Other in:

British sign Language (grade BSL Level 1, 2, 3, 4, 6)
British Sign Language (grade Pass)
British Sign Language (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness
High level English Proficiency
Telephone Manner/Skills
British Sign Language

About this company

Agency administering HR and payroll for this apprenticeship; the apprentice will be working in the Empowering Deaf Society office.

After this apprenticeship

The administration role may be a gateway to further career opportunities, such as:

Business Sales
British Sign Language Professional
Disability Awareness
Charity Sector
Business Management
Senior Support Roles

Ask a question

The contact for this apprenticeship is: