Business Administration Apprentice (IT Helpdesk)

RNN Group

South Yorkshire (S65 1EG)

Closes in 13 days (Monday 7 April at 11:59pm)

Posted on 17 March 2025

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Summary

The IT Helpdesk Admin Apprentice is a key part of the College’s IT Services Team, working within a team that supports both learners and staff throughout the year. This role is extremely important in assisting the IT Services team to achieve its goals which link in to the College’s vision.

Wage
£14,526.20 a year

Minimum wage rates (opens in new tab)

Pension: Automatic enrolment to the South Yorkshire Pension Scheme. Holidays: 22 days per annum plus bank holidays (Increases with service to a maximum of 26 days plus bank holidays).

Training course
Business administrator (level 3)
Hours
Monday - Thursday, between 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.

37 hours a week

Possible start date

Tuesday 15 April

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This role is extremely important in assisting the IT Services team to achieve its goals which link in to the College’s vision.

We will ensure that you learn business administration processes and systems. Specifically, we will help you to develop skills in understanding different types of information, such as: Word processing, data analysis and inputting, producing and distributing a variety of correspondence, reports and documentation. 

You will maintain a range of information systems used throughout the College and be committed to providing excellent customer service to both internal and external clients. 

Through a proactive, enthusiastic and customer-focused approach, you will help the College achieve our mission to provide skills for the future of our students and community, through outstanding teaching and learning. 

Your work will ultimately lead to an increased number of enrolments, highly accurate data plus positive development of the College's reputation.

Job duties will see you using and supporting:

  • Word processing
  • Data analysis and inputting
  • Training on computer systems
  • Maintaining a range of information systems used throughout the College and being committed to providing excellent customer service to both internal and external clients
  • Speaking with Students and Staff to support their IT requirements

We are on a journey and want you to join us!

Where you’ll work

Eastwood Lane
Rotherham
South Yorkshire
S65 1EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • Business Administrator Level 3 Apprenticeship Standard
  • Functional Skills in Maths Level 2 (If required)
  • Functional Skills in English Level 2 (If required)
  • Monthly online teaching sessions with work-based assessment

Requirements

Essential qualifications

GCSE in:

  • Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Good attitude to work
  • Friendly and approachable
  • Supportive and dedicated

Other requirements

The successful candidate will have an advanced DBS before the start of the apprenticeship.

About this company

RNN Group is built from a number of local college and training providers. Rotherham College, North Notts College, Dearne Valley College and University Centre Rotherham all deliver intermediate, advanced, higher and degree apprenticeships and training to employers and individuals across Yorkshire, the East Midlands and beyond.

https://www.rotherham.ac.uk/ (opens in new tab)

After this apprenticeship

Progression into other admin-based roles within the department or across the college. High success within the RNN Group of apprentices remaining in the organisation in a permanent position.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713 319356

The reference code for this apprenticeship is VAC1000309875.

Apply now

Closes in 13 days (Monday 7 April at 11:59pm)

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