Customer Service Apprenticeship

Summary

Are you a motivated team player looking at joining one of our fantastic optical stores as a Customer Service Apprenticeship? We want you! We're not your run-of-the-mill opticians. We've been providing industry-leading eye care for 42 years. Our family-run stores have been dedicated to serving our local communities one pair of eyes at a time.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, shifts to be agreed, may work weekends.

40 hours a week

Start date

Sunday 20 April 2025

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

With 5 star reviews, Eye Emporium are looking for someone to help maintain this standard and contribute to the company’s growth. You will learn valuable skills regading all things optical, if you want to start your career in the optical world, look no further!

Tasks will include but not limited to:

Answering calls.
Computer tasks, using word and Microsoft Excel.
Learning Optical Customer service tasks.
Learning Optical processses and standards.
Monitoring stationery and ordering when required.
Liaising with colleagues.
Updating spreadsheets.
General upkeep of the office and its day to day running.

Where you’ll work

This apprenticeship is available in these locations:

Eye Emporium South East LLP, 8 Market Street, Faversham,, ME13 7AA
Eye Emporium Cricklewood, 179 Cricklewood Broadway, London, NW2 3HT
Eye Emporium Stratford, 42 Broadway, Stratford, London, E15 4QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ABM TRAINING (UK) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will be delivered remotely. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE in:

MATHS/ENGLISH (grade C/4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

How you will travel to and from the store

About this company

We've been providing industry-leading eye care for 42 years. Our family-run stores have been dedicated to serving our local communities one pair of eyes at a time. We've grown since our humble beginnings in 1982, and we now operate 13 independent stores across London & the South East. Our mission is simple: to help you live life to the fullest through expert eye care. Over the years, we’ve cared for over 1 million eyes, and we’re just getting started. By 2040, we aim to reach 3 million—and beyond.

https://www.eye-emporium.com/pages/book-an-eye-test?gad_source=1&gclid=EAIaIQobChMI2u6hyZ6HjAMVApNQB (opens in new tab)

After this apprenticeship

For the right candidates, there is possibility of a permanent position and potential to progress to higher level qualification and position.

Ask a question

The contact for this apprenticeship is: