Outreach Community Administrator Apprentice

Summary

We are seeking an Outreach Community Administrator to engage with and support the individuals and families who visit our community hubs and eco-shop for assistance. Our goal is to build strong relationships with our service users and inspire those we care for regarding mental health by providing support and guidance to meet their needs effectively.

Wage

£13,348.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 10.00am - 6.00pm.

34 hours a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities:

As the Outreach Community Administrator, you will work closely with our Operational Manager to support the development and implementation of the project plan.

You will explore and foster partnerships with local communities and identify operational opportunities to reach more people and drive positive change.

We are looking for someone who is an excellent communicator, passionate about working with people, and eager to connect with local groups and communities for growth.

Reporting to the Operations Manager, your responsibilities will include:

Assisting service users with challenges they face related to language, disabilities, and mental health
Supporting service users in raising concerns or complaints on various issues
Representing the organisation at local events and forums
Analysing data, preparing impact reports, and managing data effectively

Where you’ll work

UNIT 1
7 GASTINEAU YARD
LONDON
SW9 7FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY GATEWAY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
1 day a week, every Tuesday at City Gateway

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Presentation skills
Administrative skills
Team working
Physical fitness

Other requirements

please check the Travel distance.

About this company

Get Rid of and Donate CIC (GROAD) is an environmental non-profit organisation focusing on reducing domestic and commercial waste to landfills by recycling and preventing poverty in communities. GROAD directly benefits those underprivileged, impoverished communities and people in need of that extra support, providing immediate assistance with free clothing, shoes, and other living essentials. Retrieving and giving back in a methodological way, donating good items to new homes can lengthen the use of a 2nd or even 3rd life span and have a greater advantage to those who can benefit.

https://www.getridofit-donate.com/ (opens in new tab)

After this apprenticeship

Permanent opportunity

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