Business Administration Apprentice

Summary

You will be part of a small team working in a busy rental and sales office, interacting with clients and carrying out varied administration work including various onsite tasks.

Wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9:00am to 5:30pm, Monday to Friday. You will also be expected to work Saturdays as part of a rota to ensure adequate office cover is maintained.
40 hours a week
Possible start date: Monday 28 April
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The role will include:

Communicating:

In person, phone and email
Providing a professional ‘front of house/reception’ service

Communicating with:

Rental guests
Owners of properties we manage for rental
Sales prospects
Owners of properties we are selling
Maintenance contractors
Housekeeping

Out of the office:

Various tasks as and when required
Administering the Pre let checking of properties for holiday arrivals
Property checks
Delivering items to properties

Administration:

Booking system
Property sales system including uploading photography, description and generating sales particulars, AML checks.
Daily follow up file - email chasing payment or documentation to be returned etc.
Responding to enquiries by email

Marketing:

Assist with social media, blogging etc. email marketing and analysis of data

Maintenance:

Assist with maintenance system

Where you’ll work

THE GATEWAY CENTRE
LAKE 6
SPINE ROAD
SOUTH CERNEY
GL7 5TL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CIRENCESTER COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Whilst the majority of training will be with the employer, there will be occasional attendance required at Cirencester College.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
Ability to work independently
ability to work to deadlines

Other requirements

• Possible start date: immediate but can be delayed for the right candidate. • Some Saturday and bank holiday working will be required. Hours on a Saturday would be 9.00am to 3.00pm. • Time off during the normal working week would be given to compensate for the extra hours worked on a Saturday/Bank holiday. • Ideally you will hold a full driving licence and/or have access to transport (mileage paid)

About this company

Orion Holidays are a property sales and management company, offering a fully managed service for second home owners, providing a useful income from bookings in their properties when they are not using them and peace of mind that their property is being looked after. All the properties managed are in and around the Cotswold Lakes and Orion also act as a specialist holiday home Estate Agent.

http://www.orionholidays.com (opens in new tab)

After this apprenticeship

There are good prospects of progression and a permanent position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Apprenticeships

apprenticeships@cirencester.ac.uk

01285626259

The reference code for this apprenticeship is VAC1000309024.

Apply now

Closes in 17 days (Monday 31 March at 11:59pm)

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