Business Administrator Apprentice

Summary

Second City Housing Paving the Way for New Beginnings At the core of our mission is our unwavering commitment to delivering exceptional care and nurturing environments for all our residents. We are offering the opportunity for 2 candidates to be part of a thriving diverse team

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am- 5pm.

40 hours a week

Start date

Monday 21 April 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Perform general clerical duties, including photocopying, scanning, and filing documents
Assist with data entry tasks and maintaining accurate records
Answer and direct phone calls with professionalism and courtesy
Support the office team in organising meetings and appointments
Utilise Sage for basic financial record-keeping
Handle incoming and outgoing post efficiently
Maintain office supplies inventory and place orders when necessary

Where you’ll work

6
Well Street
Birmingham
B19 3BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SANDWELL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This course is delivered in work, you will have one day a week to complete your course work. Working towards a Level 3 Business Administrator apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Creative
Initiative

About this company

At Second City Housing, our core ethos revolves around serving those in our community who are most in need of housing. We are dedicated to delivering a comprehensive and reliable service that empowers our customers to lead independent lives. Our team of highly trained professionals is committed to adopting a holistic approach, ensuring that each customer receives a customized, person-centered support plan. Furthermore, we understand that some of our customers may be facing financial hardship, which is why we offer support to connect them with food banks. We have established partnerships with three prominent organisations to make these foodbank services available: 1. Tesco’s – Through our collaboration with FareShare, we engage in food redistribution efforts, ensuring that surplus food reaches those who need it most. 2. As-Suffa Institute – We work closely with this organization to provide assistance to individuals and families in need of essential food supplies. 3. Salma Food Bank – Another valuable partner, Salma Food Bank, plays a crucial role in our mission to alleviate food insecurity in our community. At Second City Housing, we are dedicated to making a meaningful impact on the lives of those we serve, offering not only housing solutions but also vital support to address their immediate needs.

https://www.secondcityhousing.com/ (opens in new tab)

After this apprenticeship

A possible full-time job role at the company for the right candidate.

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