Apprentice Customer Service Associate (within the sales department)

Summary

Do you want to work for a well-established and supportive employer? With this active role within their sales team, you’ll learn about a variety of areas within the business and offer support to customers. This is a perfect role for anyone who wants to work in a well-established business with progression opportunities.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 8:30am - 4:30pm Monday - Thursday, Friday 8:30am - 4:00pm
37 hours 30 minutes a week
Possible start date: Thursday 3 April
Duration: 1 year
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

With RNN Group support, this Apprenticeship will give you an insight into and how a large business operates.

This role will specifically develop you into a professional customer service specialist in a vibrant sales team. Working with experienced Civil Engineers and business professionals.

You will learn the skills, knowledge and behaviours to be able to:

Provide Sales support to a dynamic Civil Engineering business
Provide administrative support to clients and other stakeholder
Processing customer orders
Handling customer enquiries over the phone and emails
Following company procedures to handle complaints
Advising customers of potential sale order delays
Following up on quotations
Helping to ensure stock levels and customer back-orders are managed to avoid disruption to the business
Contributing to weekly report circulation and department/individual KPIs
Communicate ant system/process issues to line management

If you want to work within a business that has a track record of supporting apprentices into careers, this is the right employer for you.

Where you’ll work

UNIT 1
HIGH GROUNDS COURT
RHODESIA
WORKSOP
S80 3FN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RNN GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
Functional Skills maths Level 1 (if required)
Functional Skills English Level 1 (if required)
Delivered at place of work each month

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 3 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative
polite, patient and friendly
Some knowledge of Microsoft
Good attitude to work

Other requirements

Ensure you can travel to the place of work for the working hours stated above.

About this company

Founded in 2007 – Force Contracting Services Ltd is a well-established, independent service provider which specialises in the provision of Specialist Civil Engineering, High Security Fencing, Hostile Vehicle Mitigation, Integrated Systems, Specialist Rail Construction, Lineside Civils, Bridge Building and more. All of these apply to an extensive collection of environments. Since its inception in 2007, FCS Ltd. has gone from strength to strength and is now trading in a diverse range of sectors. We have grown to allow delivery in industries such as rail, nuclear, and residential. Our work in rail has seen us work on an exciting range of repair and expansion works, as we problem-solve and deliver top quality work to ensure that Britain can keep running on the rails! Our nuclear and power work has been diverse as well – looking at ensuring safety across a number of measures such as fencing, bollards, barriers and integrated or automated systems. Breaking into the residential industry, we’re utilising our skills and experience to develop railings, fencing, and further enable commercial building projects. We pride ourselves on our adaptability and transferrable knowledge and experience – which is why we’re the perfect partner to drive projects forward in a huge range of areas.

https://forcecontracting.co.uk/ (opens in new tab)

Company benefits

Inclusion into the company’s pension scheme.

After this apprenticeship

This is an exciting opportunity to join a company who are happy to offer training and further development for candidates early on in their career.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713 319356

The reference code for this apprenticeship is VAC1000308306.

Apply now

Closes in 2 days (Thursday 27 March at 11:59pm)

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