Apprentice Administrator

Summary

To provide administrative support across various departments, contributing to the smooth running of daily operations and learning essential skills for a successful career in administration. You will gain hands-on experience in office procedures, communication, and organisational tasks while supporting the team in delivering high-quality service.

Wage

£14,722.50 a year

Minimum wage rates (opens in new tab)

Pay would be reviewed in line with regular 6 monthly supervisions/progress meetings to review the level of work being carried out in accordance with role and responsibility.

Training course

Business administrator (level 3)

Hours

Monday - Friday: 8.30am - 4.30pm

37 hours 30 minutes a week

Possible start date

Monday 5 May

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Data Entry and Record Keeping - Accurately and efficiently enter data into company systems, whether for HR, finance, client records, or other key areas. This includes updating contact details, logging completed tasks, and maintaining records related to ongoing projects. Attention to detail is essential to avoid errors and ensure that all records are current and compliant with data protection guidelines.
Document Management - Assist in the creation, organisation, and archiving of documents across the business. This includes helping to establish and maintain filing systems (both electronic and paper-based) that enable easy retrieval and secure storage of information. You will help with the process of digitising files and categorising documents to improve accessibility and workflow.
Communication Support - Handle inbound and outbound communications, such as answering phone calls, directing enquiries, and managing emails, ensuring messages reach the right team members promptly. Polished verbal and written communication skills are essential here, as you will often be the first point of contact for service users, suppliers, and internal staff. Developing this skill will help to build rapport with colleagues and clients alike.
Appointment Scheduling - Coordinate and schedule appointments, meetings, and other team activities, managing calendar systems to avoid scheduling conflicts. This includes sending out invitations, booking rooms, and preparing meeting agendas when required. Learning to manage time efficiently and prioritise tasks will ensure that all necessary appointments are organised and that any last-minute changes are communicated effectively.
Assistance with Reports and Presentations - Support in preparing reports, spreadsheets, and presentations by gathering relevant information and creating visually clear and informative documents. You may be responsible for initial data gathering, drafting summaries, and helping team members refine presentations. This responsibility will enable you to understand the requirements for formal documentation and support the team in delivering high-quality, impactful reports.
Meeting and Minutes Support - Assist with the preparation, organisation, and documentation of meetings by taking accurate notes and minutes. This includes setting up meeting rooms, distributing agendas, and ensuring all relevant materials are available. You will be responsible for recording key discussion points, actions, and decisions made during meetings, then formatting and distributing minutes in a clear and professional manner. Developing this skill will enhance your attention to detail, active listening, and ability to summarise complex information effectively.

Where you’ll work

Epinal Way Care Centre
Hospital Way
Loughborough
LE11 3GD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LOUGHBOROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Delivery Method

14 online sessions delivered on Thursday morning
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor

End-Point Assessment (EPA):

Knowledge test
Portfolio based interview
Project presentation

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Initiative
Non judgemental
Patience

Other requirements

Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About this company

Rushcliffe Care Group is a leading provider in adult social care across the country, operating in over 20 sites specialising in private rehabilitation hospitals, specialist nursing homes, brain injury rehabilitation and learning difficulty services.

http://www.rushcliffecare.co.uk (opens in new tab)

After this apprenticeship

The chance for the right candidate to develop into a confident and competent Administrator within Rushcliffe Care Group.

Ask a question

The contact for this apprenticeship is:

LOUGHBOROUGH COLLEGE

Sophia Cleaver

apprenticeships@loucoll.ac.uk

The reference code for this apprenticeship is VAC1000308110.

Apply now

Closes in 14 days (Friday 28 March at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents