Technical Sales Engineer Apprentice

Summary

The role is designed to provide comprehensive training in technical sales and application engineering. The successful candidate will develop expertise in product knowledge, customer engagement, business development and technical problem-solving to support our customers effectively.

Wage

£23,000 a year

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Training course

Sales executive (level 4)

Hours

Monday - Friday, 8.00am - 4.30pm

40 hours a week

Start date

Monday 28 April 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Dealing with telephone/email enquiries
Developing and delivering tailored proposals
Manage customer relationships, maintaining and managing a pipeline of live projects
Participate in meetings with customers and internal stakeholders
Provide forecasts for orders and revenue

Where you’ll work

UNIT 9
LONGLANDS ROAD
BICESTER
OX26 5AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

OXFORD PROFESSIONAL EDUCATION GROUP LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Sales Executive Level 4 Apprenticeship Standard
The apprenticeship will be delivered by live online workshops by Oxford Professional Education

Requirements

Essential qualifications

GCSE in:

Maths and English (grade C/4)

Desirable qualifications

A Level in:

2 x grade 4-9 (C-A*) in any subject (grade 4-9 (C-A*))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working

About this company

Hardide is a growing technology-based company, which develops, manufactures and applies nanostructured tungsten carbide coatings to a wide range of engineering components. The Group's patented CVD technology is unique in combining abrasion, erosion and corrosion resistant properties in one coating. When applied to metal components used in aggressive environments, the technology provides dramatic improvements in component life resulting in cost savings through reduced downtime and increased operational efficiency. Customers include leading companies operating in oil and gas exploration and production, valve and pump manufacturing, nuclear, advanced engineering and aerospace industries.

http://www.hardide.com (opens in new tab)

After this apprenticeship

The role will support the Director of Sales & Business Development, with the opportunity to progress within the Commercial team

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