Business Support Apprenticeship in Birmingham

Summary

The Business Support Apprentice will play a vital role in supporting the wider business with a range of administrative and organisational tasks. This apprenticeship provides an excellent opportunity to gain hands-on experience in business support, developing key skills in administration, coordination, and customer service.

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Pay review every 6 months. Company benefits.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Event coordination
Marketing & communications
Board & meeting support
Travel & accommodation management
Tender & compliance administration
New starter & staff support
Office & reception duties
General administrative support

Where you’ll work

2700 The Crescent
Birmingham Business Park
Birmingham
B37 7YE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training delivered by training provider SEETEC Outsource with regular sessions with course coach and assignments
Time given to allow for off the job training
Full training in Metro Shipping systems and processes
Internal support from Career Development & People Skills Training Manager, Departmental Manager and Supervisor

Requirements

Desirable qualifications

GCSE in:

English (grade 5 & above)
Maths (grade 5 & above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Founded over 40 years ago, Metro is the UK’s leading privately owned logistics provider to leading British and international brands, importing and exporting the raw materials and finished products that feed, clothe, transport and protect consumers around the world. * F O R W A R D I N G * S U P P L Y C H A I N * O U T S O U R C I N G * T E C H N O L O G Y Powered by industry-leading Metro technology we deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. Our innovative, flexible supply chain solutions integrate seamlessly with our customers’ ERP systems and nominated participants to provide total visibility and absolute control from source to end-user. Experience matters at Metro. Our team has years of hands-on knowledge in international transport and logistics. Invaluable knowledge and expertise that adds value to our customers’ supply chains with intelligent and flexible solutions that always deliver.

https://metro.global/careers/ (opens in new tab)

After this apprenticeship

Move into a business support position within the organisation.

Ask a question

The contact for this apprenticeship is:

METRO SHIPPING LIMITED

Lucie Lowell

lucie.lowell@metroshipping.co.uk

0121 717 2371

The reference code for this apprenticeship is VAC1000308018.

Apply now

Closes on Saturday 31 May 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please send a copy of your CV to cv@metroshipping.co.uk

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