Customer Support Apprentice
MEC COM LIMITED
Stafford (ST18 0PF)
Closes on Saturday 31 May 2025
Posted on 11 March 2025
Contents
Summary
We are looking for a customer focused individual to join our team as a Customer Service Apprentice. You will handle sales order processing, manage customer queries, and ensure smooth order progression from start to finish. The ideal candidate will be organised, have strong communication skills, and be comfortable managing multiple tasks.
- Wage
-
£15,311.40 to £24,761.88, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Thursday
39 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Provide support and assistance to Customer Support and Department Responsibilities
- Sales order processing and associated tasks.
- Handle in-bound calls from customers regarding issues such as quotes, progress requests and complaints, in a polite and expedient manner.
- Review internal stock requirements and order accordingly.
- Carry out any administration duties necessary to deliver an efficient and effective service.
Where you’ll work
Units 15 A-C Airfield Industrial Estate
Hixon
Stafford
ST18 0PF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SOUTH STAFFORDSHIRE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
This Level 2 Customer Service Practitioner apprenticeship includes regular training with South Staffordshire College. At least 20% of your working hours will be spent training or studying.
The apprentice will study the core knowledge, skills and behaviours as laid out in the delivery plan. This will include Functional Skills in English and maths if required.
Work based learning
Requirements
Essential qualifications
GCSE in:
- English (grade A*-E (2-9))
- Maths (grade A*-E (2-9))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Patience
- Microsoft Office Skills
Other requirements
Applicants must be aware that they will be required to attend an Information Advice and Guidance session at one of our Campuses (Tamworth, Lichfield, Cannock Chase Skills and Innovation Centre, or Rodbaston) in order to progress further in this vacancy. During the session, candidates must complete baseline assessments and will have the opportunity to ask questions regarding the qualification. Driving License/Transport to the employer as there are no public transport routes
About this company
The company is a significant player in the Industrial / Manufacturing industry, boasting a robust team of dedicated professionals. With a substantial workforce, the company operates out of its primary location in Staffordshire, focusing on Engineering & Manufacturing. Industry Sector – Sheet metal fabrication, CNC Machining, Electro-Mechanical assemblies.
After this apprenticeship
Full-time position may be available after completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
SOUTH STAFFORDSHIRE COLLEGE
South Staffordshire College
apprenticeships@southstaffs.ac.uk
03004562424
The reference code for this apprenticeship is VAC1000307956.
Apply now
Closes on Saturday 31 May 2025
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