IT Apprenticeship

THE DUSTON EDUCATION TRUST

Northampton (NN5 6XA)

Closes in 28 days (Sunday 4 May 2025 at 11:59pm)

Posted on 13 March 2025

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Summary

This is an amazing opportunity to take your first steps towards a rewarding career in a continuously evolving technological world. As part of your role you will be supporting all staff to ensure that they have the equipment, resources and knowledge to undertake their role within the school successfully, and exciting and varied role.

Wage

£15,704 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Thursday, 8.00am - 4.00pm. Friday, 8.00am - 3.30pm.

40 hours a week

Start date

Sunday 18 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Support for the school to ensure that the school’s ICT Services are successfully in place
  • Support for the curriculum to ensure that all stakeholders have access to the necessary hardware and software to enhance their teaching and learning
  • Support for all staff to ensure that they have the equipment, resources and knowledge to undertake their role within the school successfully
  • Support for all students to enable them to access the curriculum regardless of ability
  • Support for the IT Systems Manager

The role will also include providing face to face support in a calm and professional manner, being able to self-manage workload and prioritise.

Main duties and responsibilities:

  • Monitor the school’s IT helpdesk, ensuring that all jobs are logged, and all assigned work orders are prioritised and dealt with in a timely manner, whist maintaining good communication with users
  • Provide basic technical support to staff, students and visitors to the school, either in person or using email, phone or remote assistance tools
  • Install and maintain computers, laptops, mobile devices and printers
  • Keep user accounts, email accounts, address books and distribution groups up to date
  • Monitor and update virus and malware software

Where you’ll work

The Duston School Berrywood Road Duston
Northampton
NN5 6XA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STARTING OFF LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Level 3 Information Communication Technician Apprenticeship
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this company

As an IT Apprentice, you’ll be working closely with IT Technicians to support the ICT Systems Manager in providing a safe, effective and reliable IT environment for the schools large and varied user base, keeping the school at the forefront of information technology. We’re looking for the apprentice to develop in the role, so that in time, they will become the first point of contact for all incoming issues to the Helpdesk for 1st line support.

Company benefits

23 days holiday. Work place pension. Private Health Care.

After this apprenticeship

  • Possible full time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Sophie Charalambous

sophie.charalambous@startingoff.co.uk

The reference code for this apprenticeship is VAC1000307440.

Apply now

Closes in 28 days (Sunday 4 May 2025 at 11:59pm)

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