Customer and Sales Apprentice
DELTA AUTO PARTS (HAINAULT) LTD
HAINAULT BUSINESS PARK (IG6 3UG)
Closes in 27 days (Friday 25 April 2025 at 11:59pm)
Posted on 27 February 2025
Contents
Summary
A Customer and Sales Apprentice is required for a leading Automotive Parts Wholesaler. The candidate will learn all the products to liaise with customers over the phone, and will also be required to do some cataloguing admin work. Fantastic career progression opportunity for the right candidate.
- Wage
-
£15,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.30am - 5.30pm, with a 1 hour lunch break.
35 hours a week
- Start date
-
Tuesday 6 May 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
With a new strategy initiated to rapidly expand the company’s range of products and customer base, we now offer a product range over 25 product lines within 7 broad categories for all makes and models, and we now distribute to retailers in the vehicle aftermarket industry throughout the UK.
Duties will include:
- General administration
- Processing orders
- Sales calls
- Answering the telephone
- Building a rapport with customers
- Cataloguing administration tasks
- Data input
- Taking phone calls the majority of the day and dealing with customers
Where you’ll work
UNIT 6
BURNSIDE INDUSTRIAL ESTATE
ROEBUCK ROAD
HAINAULT BUSINESS PARK
IG6 3UG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CROWN VOCATIONAL TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Upon completion and passing of the end Point Assessment, the achievement will be Customer Service Practitioner Level 2 qualification (Intermediate)
- The programme will be delivered remotely, over Teams with a minimum of 3 sessions per month, supported by an online learning platform for assignments and learning, during working hours
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths and English (grade 3 /D)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Logical
- Team working
- Maintain confidentiality
- Flexible in their approach
Other requirements
To be considered for this role you will be / have: GCSE D / 2 grade or above in Maths and English Be local to IG and RM areas (unless you drive) Answer all questions satisfactorily with detail Previous applicants do not apply If you are not available on the phone, your application will be declined.
About this company
Delta Auto Parts is located in Hainault Business Park and was established in 2011, originally specialising only in wheel drive components such as CV joints and driveshafts.
After this apprenticeship
- Fantastic career progression opportunity for the right candidate, depending on progress and performance, so is not guaranteed
Ask a question
The contact for this apprenticeship is:
CROWN VOCATIONAL TRAINING LIMITED
Sophia Chowdhury
schowdhury@crownvt.co.uk
The reference code for this apprenticeship is VAC1000306481.
Apply now
Closes in 27 days (Friday 25 April 2025 at 11:59pm)
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