Customer Service Apprentice
AARHUS FIRE PROTECTION LTD
MANCHESTER (M45 6HG)
Closes in 6 days (Friday 4 April 2025)
Posted on 27 February 2025
Contents
Summary
Come and join our small but busy office. We’re looking for a positive, energetic apprentice to work here at Aarhus Fire. You would need to be hard working, have a friendly nature, be confident, and be able to learn how to deal with customers via e-mail, in person and over the phone in a professional manner.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 8.00am - 5.00pm.
40 hours a week
- Start date
-
Monday 14 April 2025
- Duration
-
1 year 4 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Live Interaction with internal and external customers
- Diverse customer base with complex needs
- Discuss customer’s needs
- Explain about the products and services available
- Handling of complex queries/complaints
- Printing off orders daily
- Understanding the core values of the business
- Telephone enquiries/answering emails
- General admin duties
- Receiving deliveries
- Assisting accounts with daily duties
- Organising events
- Administration of company vehicles e.g MOT, Tax, services etc
- Fast reaction to incoming emails on helpdesk
- Managing and handing out call outs to the engineers
- Forwarding enquiries to the appropriate department
- Raise defect quotes from engineer’s reports
- Raising purchase orders
- Day to day cleanliness of the stores and stock levels
- Ordering parts for scheduled works
- Picking parts for scheduled works
- Taking deliveries and putting away
- Setting up jobs
- Scheduling in works for the install department 2 weeks in advanced and booking in with customers
Where you’ll work
4 MOSS LANE
WHITEFIELD
MANCHESTER
M45 6HG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner L2.
This is a work-based qualification with monthly college attendance.
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4 or above or equivalent)
- Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Other preferred skills and qualities: • A can-do attitude - Positivity and enthusiasm • Able to follow clear systems and instruction with attention to detail • Have good English & Math skills - able to read and write and calculate sums • Working knowledge of office equipment, like printers and Scanners. • Good time management skills and the ability to prioritize work with the ability to multi-task • Positive approach • Flexible • Willing to learn new skills as needed • Able to work in a busy environment • Have excellent attention to detail and good verbal communication skills
About this company
Established in 2003, Aarhus Fire Protection LTD are leading suppliers in Fire and security, supplying Site surveys, risk assessments, system designs, installation, maintenance of all aspects of fire and security. We have worked and have implemented fire protection to large companies in the UK such as ITV, Peel Holdings, Bruntwood and many other significant operations. But also, as an independent company, we offer the same high-quality service to the small individual companies. We are an LPCB and SSAIB Approved Company. We aim to deliver all sizes of projects including, Fire and security, supplying Site surveys, risk assessments, system designs, installation, maintenance, Fire Door Inspection & Certification, Fire Strategy Implementation & Guidance Nationwide. 100’s of successful projects completed with various manufacturers products.
After this apprenticeship
On completion of the probation period, you will be eligible for the Attendance Bonus and on completion of the apprenticeship you may be considered for a role within the company.
Ask a question
The contact for this apprenticeship is:
BURY COLLEGE
The reference code for this apprenticeship is VAC1000306173.
Apply now
Closes in 6 days (Friday 4 April 2025)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.