Receptionist Apprentice

Summary

Napoleons Casino & Restaurant Bradford are looking for an enthusiastic and dedicated full time Receptionist Apprentice. As a receptionist you will be an integral part of the team striving to maximise performance in all areas of the casino. You will support the efficient running of the casino regarding the administration and controls.

Wage

£15,704 to £25,396.80 a year

Minimum wage rates (opens in new tab)

Salary will be confirmed by employer if you are successful to interview.

Training course

Customer service practitioner (level 2)

Hours

5 shifts over 7 days. Shifts will include evenings and weekends and will also involve some late finishes.

40 hours a week

Possible start date

Wednesday 30 April

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Duties:

To greet all visitors to the Casino in a customer focused, professional and helpful manner
To be fully conversant and comply with all aspects of gambling and AML legislation and LCCP including company policy and procedures relating to the department, Health & Safety and security
To maintain strict application of the Challenge 25 procedures in order to ensure no underage customers gain access to the casino at any time
To deal with all phone calls in a customer focussed professional manner, taking and relaying messages effectively
To maintain accurately the Neon members database ensuring this is always kept up-to date ensuring compliance with AML Regulations, GDPR and Data Protection Legislation in respect of identification documents and any other documentation produced
To be able to explain and actively promote all club facilities and promotional activities
To seek and take advantage of opportunities for personal development actively within the business
You will warmly welcome our customers to the casino, ensuring Challenge 25 protocol is met and create a safe and secure environment for the general public and staff
You will play a key part in controlling expenditure within your department and ensuring the casino stays safe, legal and compliant

Customer Service:

To project the correct image by ensuring personal appearance is always of the highest standard
To adopt a pleasant, professional, and positive manner with all customers, anticipating their needs and handling customer complaints in an agreed manner with management
To be able to recognise when customers require help and provide assistance in a positive, considerate and professional manner
To acknowledge and greet all customers, smiling and making eye contact with each customer
Anticipate the needs of all customers and satisfy expectations and to go that extra mile in ensuring the customers enjoy their experience in the Casino
To have a full working knowledge of and to actively support all club marketing activities
To always project the company in a positive light to both customers and staff

Teamwork:

To recognise the importance of teamwork, building and maintaining effective working relationships with all colleagues at the Casino
To liaise with security constantly regarding the safety of customers and staff within the Casino, utilising CCTV if appropriate

Flexibility:

To adopt a positive and flexible attitude to changing priorities and procedures, including changes to shifts/rota’s etc.

Communication:

To assist in an effective communication process throughout the Casino
To have the ability to communicate in an appropriate manner with all colleagues and customers

Other Duties:

To carry out other duties that may be reasonable requested from time to time

Rota Requirements:

To work 4 or 5 shifts over a seven-day period and, in some branches, to cover for a 24-hour period

Where you’ll work

37 Bolton Road

Bradford

West Yorkshire

BD1 4DR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Mathematics (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Good communication skills
Willing to work varied shifts
Willing to follow instruction
Able to use own initiative
Able to work as a team

Other requirements

Applicants must be over 18 years old due to the nature of the role involving gambling activities.

About this company

Napoleons Casinos & Restaurants are operated by a privately owned UK family business, The A & S Leisure Group Limited, with over 50 years in the leisure and hospitality sector. We have a commitment to providing first class venues and outstanding customer service for our clientele. Our Group employs over 650 people across 7 leisure & entertainment businesses.

Company benefits

• 28 days holiday. • Late nigh subsidised taxis home. • Chance of progression. • Great team environment. • Free staff meals whilst on duty. • Company pension scheme.

After this apprenticeship

Potential full-time job upon completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Emmie Brown

emmie.brown@keighleycollege.ac.uk

The reference code for this apprenticeship is VAC1000305528.

Apply now

Closes on Thursday 24 April 2025

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