Business Sales and Customer Relations Apprentice

Summary

Here at F. Smales & Son Ltd, we are looking to invest in you. You will become a key part of our Business Sales team you develop and grow with the team. You will be at the forefront of things offering first class service dealing with customers via email and phone building rapport with them and in turn increasing turnover.

Wage

£20,000 a year

Minimum wage rates (opens in new tab)

£500 bonus after 3 months and again after 6 months £1000 loyalty bonus on completion of the apprenticeship and will then move to a salary in line with the sales team structure.

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 8.30am - 5.00pm

37 hours 30 minutes a week

Possible start date

Monday 17 March

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main duties will include:

Building rapport with new and existing customers
Working towards sales targets once fully trained
Liaising with custoemrs via phone and email
Invoicing customers
Upselling of products
Advising customers of current products and pricing
Dealing with incoming enquiries in a professional manner

Where you’ll work

30 West Dock Street

Hull

HU3 4HL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The training will be delivered in the workplace under the mentorship of a highly skilled member of staff within the sales team
Hull college will also deliver on going training within the workplace

More training information

Hull College will deliver the Apprenticeship standard customer service Level 2
Plus functional skills if required in maths and english

Requirements

Essential qualifications

GCSE in:

English (grade 4 - 9)
Maths (grade 4 - 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

Founded in 1937, Smales remains wholly and independently owned by the Smales family. During this time the business has developed an excellent reputation throughout the UK. Our unwavering focus to source quality fish and seafood, coupled with the experience and dedication of our team ensures only the best reaches the nation’s menus. We are committed to offering the best possible choice in sustainable products, and providing the highest quality service to our customers. To ensure this, we hold full MSC chain of custody certification, stock the widest range of MSC certified brands in the market and also hold BRC Global standard accreditation for storage and distribution. We continually train and invest in our colleagues which allows us to ensure our customers have access to the best and most relevant market information and an exceptional standard of customer service. Our ongoing investment in storage and distribution infrastructure allows us to offer customers a reliable and convenient delivery service, from our door to theirs. Smales continues to work closely with long standing supply partners. We introduce and develop innovative new products in order to give our customers the choice and variation they need to keep menus fresh and customers coming back for more.

https://smales.co.uk/ (opens in new tab)

After this apprenticeship

On completion of the apprenticeship there is a full-time position available within the team to continue your successful career

Ask a question

The contact for this apprenticeship is: