Administrator Assistant Apprentice

Summary

We are looking for an apprentice to join our organisation and have the opportunity to develop a career with us. You will provide comprehensive admin support to our team and a professional first impression to stakeholders at multiple sites. You will have an excellent work ethic, be resilient, organised and maintain high standards of work.

Wage

£19,240 a year

Minimum wage rates (opens in new tab)

Paid last working day of the month.

Training course

Business administrator (level 3)

Hours

Monday to Friday, times to be agreed.

37 hours a week

Possible start date

Monday 17 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be working between at our sites in Hull and Scunthorpe and your duties will include:

Provide administrative support to relevant departments, teams and individuals to contribute to the effective working of HFR Solutions CIC holistically but primarily within the British Steel Emergency Services provision.
Dealing with course bookings using the relevant, site-based systems, ensuring completion in an accurate and timely fashion, using electronic diary systems to keep course bookings up to date and producing and issuing completion certificates where required
Provide support to other personnel within HFR Solutions CIC to complete all tasks efficiently and effectively.
Processing orders, using the relevant site based systems, to maintain stock levels on site and ensure compliance of site KPIs.
Administration of site vehicles and ensuring legal compliance is maintained – e.g. servicing and MOTs
Always delivering exceptional customer service including when answering the telephone, and welcoming visitors and course delegates on-site
In line with requests from other personnel, provide, organise, report and file all data, information and documentation using best practice methods and systems
Ensure stock, services and environment are suitable for contract needs, including, but not limited to: stock taking, ordering and organisation of consumables and preparation of training facilities and documentation
Ensuring a healthy, safe, and legal approach to all work activities in line with business, quality, legislative, legal and awarding body requirements; highlighting concerns and/or improvement opportunities to the Line Manager or other senior team members
Providing administrative support, including minuting and the production of data, for operational meetings
This list is non-exhaustive and may include other duties designated as appropriate to the role

Where you’ll work

TRAINING CENTRE

FIRE SERVICQ HQ

SUMMERSGROVE WAY

HULL

HU4 7BB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CERT C.I.C.

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will undertake the Business Administrator Standard apprenticeship (level 3) which is completed in the workplace.
You will study both on and off the job with the support and guidance of a fully qualified apprenticeship coach.
Level 3 Business Administrator Standard
Level 2 Functional Skills in English and Maths as required

Requirements

Desirable qualifications

GCSE in:

English (grade 9-4 or *A - C)
Maths (grade 9-4 or *A - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental

Other requirements

Work location will vary each week between sites in Hull and Scunthorpe therefore access to transport will be essential for this role.

About this company

HFR Solutions are one of the largest social enterprises in the area established through Humberside Fire Service. They deliver a wide range of consultancy, emergency planning, response and training solutions to various businesses, individuals and communities. They also provide grants and support to local community organisations to facilitate community safety providing defibrillators, lifejackets, first aid and much more.

https://www.hfrsolutions.co.uk (opens in new tab)

Company benefits

As an apprentice with the company you will have access to the following benefits: BUPA Health Scheme; Annual company related bonuses; Annual volunteering days; Mobile phone allowance

After this apprenticeship

Based on good performance, from the right candidate, we will be looking to develop an apprenticeship within the organisation, leading to progression into higher roles within the business.

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