APPRENTICE LETTINGS NEGOTIATOR

Summary

This is an opportunity for an exceptional individual who wants to establish their career in the Residential Lettings industry. In a fiercely competitive market you will need to demonstrate high energy levels and be an individual that is enthusiastic, committed and pro-active in order to drive the business to the next level.

Wage

£16,056 a year

Minimum wage rates (opens in new tab)

BASIC £12,000 + COMMISSION £4,056 OTE £16,056

Training course

Customer service practitioner (level 2)

Hours

Monday - Thursday, 8.45am - 5.30pm and Friday, 8.45am - 5.00pm and 1 in every Saturday 9.00am - 1.00pm

40 hours a week

Possible start date

Friday 14 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Develop new business, using sales spreadsheets, calling previous customers and logging and sales activity
Booking appointments on the system using diary management and outlook, arranging appointments, conducting viewings and logging any visits and outcomes
To evaluate tenant references ,record, monitor and collect keys
Receiving and dealing with enquiries for management of property portfolio
Record references from tenants

The Individual: We are looking for a determined, enthusiastic and energetic candidate who is used to working in a targeted environment, in addition the successful candidate must possess:

Previous lettings experience or similar
Proven track record in generating new business
Excellent communication skills
Ability to provide first class customer service
A motivated team player
Ambitious and results oriented
Resilient and positive attitude
Excellent organisational and prioritisation skills
Excellent written and oral communication skills
A professional, positive, ambitious and enthusiastic approach
A strong customer focus
Desire to meet and exceed targets
Self-motivation
High accuracy and attention to detail
Ability to work on your own as well as in a team
Intermediate MS Word, Excel, & Outlook skills
Arithmetic and English competence
Full driving licence

Where you’ll work

29 STATION STREET

WALSALL

WS2 9JZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF WOLVERHAMPTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 3 Business Admin Qualification
1 day a week at College
The rest of the training will be held in the work place

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C and above)
Maths (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Administrative skills
Logical
Team working
Initiative

Other requirements

Must Have full driving License

About this company

I Love homes are an award winning Estate Agent and Property Management company that offer modern and strategic methods to sell and rent property, whilst retaining traditional values for great customer service.

After this apprenticeship

Should the candidate demonstrate a flair for sales and generating new business, then there will be ample opportunity to move into a position as Senior Negotiator, Branch Manager or Franchise Opportunity

Ask a question

The contact for this apprenticeship is: