Digital Applications Support Apprentice

trentbarton

Derbyshire, DE75 7BG

Closes in 12 days (Friday 7 March at 11:59pm)

Posted on 21 February 2025

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Summary

If you are looking for an exciting role in one of Derby’s most recognisable brands, this could be the role for you! This role will include supporting our 1300 staff in how best to use the implemented systems, and you will liaise with suppliers to respond to questions and resolve problems with these systems.

Wage
£18,000 a year

Minimum wage rates (opens in new tab)

£18,000 - £20,000 (depending on experience)

Training course
IT solutions technician (level 3)
Hours
Monday - Friday, Flexible between 8.00am 5.00pm

38 hours 48 minutes a week

Possible start date

Monday 10 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide technical support and troubleshooting for hardware, software, and applications
  • Assist in the development of Management Information Systems
  • Assist in database management, ensuring data integrity and performance optimisation
  • Support application deployments, configurations, and updates
  • Gain experience in IT security fundamentals, protecting systems and user data
  • Work with ticketing systems, logging and resolving user issues efficiently
  • Develop communication and customer service skills, supporting users across the organisation
  • Participate in digital leadership training to enhance workplace effectiveness and collaboration

Where you’ll work

Mansfield Road Heanor

Derbyshire

DE75 7BG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ALTHAUS DIGITAL LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

  • IT solutions Technician Level 3 Apprenticeship Standard
  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative

About this company

trentbarton is a bus company operating in the East Midlands, primarily serving Derbyshire, Nottinghamshire, and Leicestershire. Known for its customer-friendly approach, it runs a fleet of modern, branded buses with routes connecting cities and towns such as Nottingham, Derby, and Mansfield. The company emphasizes quality service, frequent schedules, and contactless payment options. Unlike traditional numbered routes, trentbarton names its services (e.g., "Red Arrow," "Skylink") to make them more recognizable. It is part of the Wellglade Group and has a strong reputation for reliability and customer engagement.

https://www.trentbarton.co.uk/ (opens in new tab)

Company benefits

Free parking on-site. Free transportation on any of TrentBarton bus services A wide range of staff benefits including discounts at major retailers and access to support services Salary review upon completion of apprenticeship

After this apprenticeship

  • There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business
  • Trentbarton will consider progression onto Level 4 programmes and above for the right candidate, providing this is agreed as part of a professional development plan

Ask a question

The contact for this apprenticeship is:

ALTHAUS DIGITAL LIMITED

Tasha Wright

talent@althausdigital.co.uk

The reference code for this apprenticeship is VAC1000305361.

Apply now

Closes in 12 days (Friday 7 March at 11:59pm)

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