Customer Service Apprenticeship MPK Car and Commercial

Summary

We are seeking a highly motivated individual to join our team; you will be responsible for various administration tasks as well as ensuring the highest level of customer service to our clients. The role is varied and will involve communicating with staff, processing invoices, maintaining accurate data, answering telephone enquiries from clients.

Wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 6.00pm.
37 hours a week
Possible start date: Monday 31 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Taking telephone calls and recording accurate messages, ensuring all communications (e.g. telephone calls, e-mails) are dealt with in a prompt, efficient and courteous manner, and taking appropriate action or referring to appropriate members of the team
Identifying and rectifying simple faults with printers and copiers e.g. keeping stocked with paper, clearing paper jams, and replacement of ink cartridges
Preparing and producing emails to be sent to the clients of the work that has taken place on their vehicle, time it happened what has taken place, parts changed
Preparation of invoices for vehicle parts that will need to be distributed to different locations across the Midlands and then picking the part for the customer ready to be sent out by post
Assisting with maintaining levels of stock and stationery
Maintaining the Goods Received Log and Stock Control Records, ensuring that all records are kept up to date and organised in an easy and accessible manner
Accurately inputting the information into the bespoke database, to ensure timeliness and accuracy of data recorded
Speaking to customers over the phone in regards to general enquiries, on how long it will be before their specific vehicle will be ready for collection from the depot
Updating our eBay store online, creating a listing on here and keeping records up to date, taking photos and updating these for the customers to see the products we are selling on eBay
Updating our online advertising platforms, promoting the work we have done taking photos and uploading these online
Carrying out any other duties relevant to the post

Where you’ll work

MPK Car and Commercial

Garratts Lane

Cradley Heath

Halesowen

B64 5RE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SANDWELL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues
In addition to a workplace mentor, you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

If successful, you would be expected to work within the team based in Cradley Heath. You will report into your mentor on a daily basis, also as the position is based in a garage the doors are open so it can be cold but you are in an office based within the garage.

About this company

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

https://www.specialist-vehicle-solutions.co.uk/ (opens in new tab)

After this apprenticeship

There is the possibility of a permeant position within the business once you have completed your apprenticeship Customer Service Level 2, we will then have a meeting to discuss the opportunities available to you

Ask a question

The contact for this apprenticeship is:

Sandwell Metropolitan Borough Council

Anna Bishop

anna_bishop@sandwell.gov.uk

07976849845

The reference code for this apprenticeship is VAC1000305333.

Apply now

Closes in 15 days (Sunday 9 March at 11:59pm)

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