Business Administration Apprentice

Summary

We are looking to recruit an enthusiastic individual to join our small but dedicated team in order to assist internal colleagues, as we seek to support our wider team provide much-needed care services to the community in our region.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Willing to consider 30 - 37.5 hours per week. Monday - Friday (8:30am - 4:30pm).
37 hours 30 minutes a week
Possible start date: Monday 7 April
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide professional, flexible administrative support in this “hands-on” position.
To assist the Operations and Finance teams in delivering an effective administration service.
Support the fundraising team maintain the Fundraising database with details of income generated.
Collate relevant data for transfer to our accounts software to aid management accounts production and budget reporting.
Attendance and participation at meetings as required and ensure accurate, detailed and appropriate actions are produced.
To provide cover in the absence of other staff as directed.
Work within the provisions of the Data Protection Act, observing strict confidentiality in relation to all aspects of work undertaken.
Respond sensitively and professionally in supporting and maintaining professional relationships with colleagues and all contacts who work with the charity.
To be aware of and work within the Charity’s health and safety policies, relating to the working environment and building security, reporting any issues promptly to immediate Line Manager
Develop personal skills and capability through on-going training as provided internally by the company or externally subject to company approval and as agreed with your Line Manager.

Where you’ll work

GREENSFIELD HOUSE

UNIT 3

GREENSFIELD INDUSTRIAL ESTAT

ALNWICK

NE66 2DG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4-9 Or Equivalent)
Maths (grade Grade 4-9 Or Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

Other requirements

We do sometimes hold weekend events, though participation at these, whether paid or voluntary, is certainly not compulsory.

About this company

HospiceCare, established in 1995, is the main provider of palliative care in North Northumberland. We serve a population of around 65,000 people living in some of the most rural parts of the country. (see map below) We have two Wellbeing Centres - one in Alnwick and one in Berwick. We deliver a person-centred Hospice at Home service offering practical care and support to adults aged 18 years and over, who are living with a terminal illness requiring palliative input. The care is delivered by our Registered Nurses and our experienced team of Hospice Support Workers, 365 days a year day or night, planned or in a crisis, with emphasis on promoting quality of life. Our Hospice at Home service is accessed by a Healthcare professional such as a GP or District Nurse - Ask them to refer you. We also offer a Family/Bereavement Support Service, Dementia Support Service, and Therapeutic Drop-In Cafes which can be accessed via self-referral. Our services are delivered free at the point of need.

https://www.hospicecare-nn.org.uk/ (opens in new tab)

Company benefits

Healthcare plan available.

After this apprenticeship

Yes, there will be the possibility of full-time, permanent employment following completion – with the hope of further training, development and career progression being available for the right individual.

Ask a question

The contact for this apprenticeship is: