Sales Apprentice

Summary

We are looking for a driven, reliable, self motivated candidate who is target focussed and always offers the highest level of customer service at all times to join our experienced team of sales executives. You will be responsible for responding to day to day reactive sales enquiries, quote producing, order processing and customer service queries.

Wage

£14,722.50 to £23,809.50 a year

Minimum wage rates (opens in new tab)

Additional bonuses are available for monthly and annual targets hit.

Training course

Sales executive (level 4)

Hours

Monday-Friday, 9am - 5.30pm.

37 hours 30 minutes a week

Possible start date

Monday 14 April

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Inbound sales calls, taking enquiries over the phone, website and email
Producing quotes within our system and emailing them to customers
Order Processing
Helping to achieve order intake to meet budgeted sales or better.
Label all product samples – ensure the samples area is in order at all times, arrange and post product samples for customers.
Chasing quotes via phone and email to secure the sale.
Establish and maintain good relationships with key buying personnel through regular contact over the phone.
Exhibitions, road-shows etc – help to organise, manage and appear on stand if required (travel/expenses are paid for by ADCO)
Help to identify and exploit new opportunities – products and markets
Collective Responsibility: to share a joint responsibility for the profitability, well-being and successful development of the business

Where you’ll work

DALE HOUSE

BROOKFIELD INDUSTRIAL ESTATE

PEAKDALE ROAD

GLOSSOP

SK13 6LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JC TRAINING & CONSULTANCY LTD

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

All training will be on the job within the office in Glossop and will be given during the working week.
Apprenticehsip training will be delivered on a 1:1 basis via Teams or face to face with a specialised tutor.

More training information

L4 Sales executive Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

Adco Products Limited is a leading UK manufacturer offering an extensive range of high-quality promotional stationery and packaging products made from paper, card, and 100% recycled materials. At Adco, we believe in investing in people and technology. Our “make it happen” management team, supported by a dedicated, knowledgeable, and enthusiastic workforce, ensures we are always ready to meet and exceed customer expectations. Our long-standing expertise allows us to deliver products and services of the highest quality. With a proven track record of reliability and excellence, Adco Products Limited is committed to delivering superior customer service and high-quality products. Our extensive industry experience and customer-centric approach ensure that we meet your needs on time and within budget.

http://www.adcoproducts.co.uk (opens in new tab)

After this apprenticeship

Following the apprenticeship a successful candidate has the opportunity to become a Sales Executive within the sales team but will have the ability to move more into the customer service/production side of the business.

We aim to promote from within and the majority of the leadership team have worked through the ranks to reach their desired position.

Ask a question

The contact for this apprenticeship is: