IT Technician Apprentice - Leicestershire based – Find an apprenticeship

Summary

Are you interested in a career in IT? Solutions in IT have an exciting new apprenticeship opportunity to join their ever-growing team as an IT Technician Apprentice. We've got a great track record of recruiting and developing apprentices in our team that was first established in 1994. Hybrid working will be considered.

Wage: £14,560 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: 9am - 5pm or 8am - 4pm Monday - Friday. 35-hours pw (an hour unpaid lunch break per day). This role can also be developed as a hybrid role (remote working and office working) after an induction has taken place and subject to individual circumstances.
35 hours a week
Possible start date: Monday 24 March
Duration: 1 year 5 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We will give you as many opportunities as possible to learn the basics of our IT support for our clients. Typically, your daily tasks may include:

Cloud backup service. We currently back up lots of client data to the cloud and need to install/configure and monitor that process and restore as required
Cloud Windows server hosting/management. We provide first line support for clients that are using cloud hosting
Installing and supporting our market-leading proprietary EMiR software and its various extensions
Identifying company requirements and systems
Microsoft 365 configuration, installation and basic support to clients
Contributing to procedures for handling recurring support requests

Direct training will be given on all of the above so we are looking for an aptitude and willingness to learn.

Where you’ll work

UNIT 1

THE CHAMBERS

BOWDEN BUSINESS VILLAGE

HARBOROUGH ROAD

LE16 7SA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

In addition to the onsite training, you will undertake your apprenticeship studies with a specialist tutor from Estio Training. Your teaching sessions will be delivered virtually, and you will get full support to help with your studies by our team. On successful completion you will be awarded the level 3 Information Communications Technician Apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9 (A*-C))
Maths (grade 4-9 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Patience

Other requirements

Our offices are on a public bus route. There’s also free parking with eating places close by. If you are shortlisted you will receive a telephone call within 7 days. If you are successful we will invite you to a group assessment session and will give full feedback afterwards.

About this company

Solutions in IT have been providing specialist software and IT solutions for the electronic and electro-mechanical repair, sales and service industry for over 20 years, since the creation of our EMiR product back in 1994. Our EMiR software has grown to have some 2,000 users across 3 continents, during this period, from the UK, Ireland, Dubai, South Africa and Asia, and have market leading products. We pride ourselves on providing a quality service at each stage from the order to sales through to specification, development, testing, training and implementation. We provide telephone and email support all year round, and we are here to advise and help customers with all IT matters. Our team are as important as our customers to us and we like to get involved in team events. This helps us maintain high morale and good team chemistry.

http://www.solutionsinit.com/ (opens in new tab)

After this apprenticeship

We pride ourselves on our loyal team. For the right candidate this is a genuine career opportunity. ALL of our recent apprentices have remained within the company and now have permanent roles. They're ready to support our next apprentice in their journey.

Ask a question

The contact for this apprenticeship is:

SOLUTIONS IN I.T. LTD

Sarah Cripps

07817685039

The reference code for this apprenticeship is VAC1000305206.

Apply now

Closes in 17 days (Wednesday 12 March at 11:59pm)

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IT Technician Apprentice - Leicestershire based

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