Digital applications specialist (Information Management) Apprentice
HISTORIC ROYAL PALACES
East Molesey, KT8 9AU
Closes on Wednesday 14 May 2025
Posted on 20 February 2025
Contents
Summary
We are recruiting for an Information Management Apprentice, giving you a fantastic opportunity to grow and develop your skills whilst working at these historical sites.
- Wage
- £23,587.20 a year
- Training course
- Digital support technician (level 3)
- Hours
-
36 hours per week (2 year fixed term contract)
36 hours a week
- Possible start date
-
Monday 1 September
- Duration
-
2 years
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
To provide end user support for key applications including HRP’s M365 SharePoint environment and digital asset management system
To provide flexible levels of support to the Information Management team across all information management activities
Whilst studying towards your apprenticeship you will also be:
System support
Provide technical support to end users in an efficient manner, escalating with relevant staff when necessary and maintaining communication with end users
Provide one-to-one coaching for users of specific applications including our Digital Asset Management system; M365 SharePoint including document libraries, communication pages and other related applications
Build and maintain SharePoint sites to HRP’s standardised templates and requirements
Document actions to ensure clear audit trails and progression of issues
Develop documentation and training materials for various audiences
Manage user account administration and permissions
Engage with HRP teams and stakeholders to help HRP maximise the use of M365 to meet business needs and increase productivity
Support and coach users in the use of standard office applications in Microsoft 365 applications and its records management related features
Undertake data analysis to evidence use
Provide end user training and support
Administration
Team administration support using a variety of tools
Manage intranet pages under the Information Management team’s remit (departmental pages, Technical Hub, People Hub)
Provide regular articles promoting Information Management and technical education for the HRP intranet
Attend bi-monthly Information Management team meetings
Other duties as assigned
Where you’ll work
Historic Royal Palaces
Hampton Court Palace
East Molesey
KT8 9AU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GINGER NUT MEDIA LIMITED
Your training course
Digital support technician (level 3)
Equal to A level
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Your training plan
Level 3 Digital support technician apprenticeship, including Functional Skills in English and maths if required.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Patience
About this company
Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.
After this apprenticeship
Could move into a role in Information Management
Ask a question
The contact for this apprenticeship is:
GINGER NUT MEDIA LIMITED
The reference code for this apprenticeship is VAC1000305179.
Apply now
Closes on Wednesday 14 May 2025
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