IT Apprentice (Level 3)

Summary

This role involves providing first-line IT support, troubleshooting hardware and software issues, configuring and managing IT equipment and assisting with new starter inductions. The apprentice will also gain hands-on experience in IT asset management, user training, technical documentation and more.

Wage

£14,918.80 a year

Minimum wage rates (opens in new tab)

£7.55 per hour from April 2025.

Training course

Information communications technician (level 3)

Hours

Monday – Thursday, 8:30am - 5pm and Friday 8:30am - 3pm.

38 hours a week

Possible start date

Tuesday 1 April

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

• Troubleshoot hardware issues (e.g., monitors, printers, AV
equipment)
• Provide remote and in-person software support
• Conduct IT inductions for new starters
• Configure and allocate IT equipment (PCs, mobile devices)
• Assist users with basic IT training (e.g., shared drives, TeamViewer,
Office Suite)
• Document and track IT issues
• Maintain IT asset records (tracking equipment movement)
• Prepare and dispatch IT equipment as required

Where you’ll work

Sullington Road
Shepshed
Loughborough
LE12 9JG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LOUGHBOROUGH COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Our delivery model includes a 1 day per week college attendance on a
Friday for training and development of skills, knowledge and
behaviours and 1:1 support from your trainer assessor in the
workplace and will include assignments, work-based company
projects and self-study.

More training information

L3 Information communications technician Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

5 subjects including Maths and English (grade C / 4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Initiative
Patience

Other requirements

Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About this company

Hosiery & Wound Care manufacturer.

https://www.urgomedical.co.uk/ (opens in new tab)

Company benefits

25 days annual leave, cycle to work scheme, retail discounts scheme, employee assistance program, free onsite parking, social events.

After this apprenticeship

Potential to develop to IT Technician

Ask a question

The contact for this apprenticeship is: