Business Administrator Apprentice

Summary

SMC Premier Group Limited are looking for a Business Administrator Apprentice that is passionate about reacting to customer demands in a timely manner and somebody who can bring a friendly, confident and enthusiastic presence to our office. This role would be ideal for someone looking for their first step into working in a business environment.

Wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.00pm.
36 hours 30 minutes a week
Possible start date: Monday 31 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be responsible for the following:

First point of contact for all incoming calls
Filing and other administrator duties
Recording absences
Dealing with customer service queries
Processing new cleaning operatives
Assist with IT issues
Processing DBS applications

Where you’ll work

117-119A STOCKPORT ROAD

STOCKPORT

SK3 0JE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
Allocated time will be assigned for training and studying

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Computer literate
Willing to learn
Good problem-solving skills
Enthusiastic
Professionally presented

About this company

SMC Premier Group started life a private, family owned company which began in 1982, founded by Maureen Byrne the now CEO. The company provided (and still does provide) business to business cleaning services nationwide from its head office in Manchester. Our years of experience in the industrial and commercial cleaning sectors has engrained a customer and people-centric work ethic, an unparalleled ability to adapt to changing clients’ needs and priorities, and a Safety First and Right First Time- Every Time mentality. Cleaning and all our other services are an essential customer service where clients rely on us to carry those services out so that they can concentrate on their core business.

https://smcpremier.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of full-time role within organisation
Previous apprentice now valuable member of the team

Ask a question

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