Apprentice Sales and Lettings Negotiator

Summary

Level up your skills through our Customer Service Specialist apprenticeship! Provide a high level of service in line with The Nock Deighton Way, whilst providing support to the day to day running of the estate agency office.

Wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Mondays to Fridays between 9:00am and 5:00pm and potentially 1 in 2 Saturdays between 9:00am and 1:00pm.
35 hours a week
Possible start date: Sunday 23 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful applicant will be accountable for the following in their job role:

Maintain a professional and welcoming approach when dealing with clients/customers and members of the public, ensuring all visitors are greeted promptly on arrival.
Promote a positive company image by keeping a neat, clean and tidy working environment.
Ensure telephone calls are answered promptly within three rings.
Ensure that you provide a high standard of clerical and administrative support.
Manage the booking and cancelling of appointments using either the appointment book/computerised appointment system.
Use a variety of software packages to produce correspondence and documents producing E-Mail and Word Documents, along with accessing our database via our CRM system.
Ensure all office equipment is in good working order at all times.
Understand and adhere to the company and department standards, policies and procedures.
Comply with all company policies, rules and procedures at all times.
Maintain confidentiality regarding the company’s business/employees/clients/customers/visitors.
Undertake any additional duties as required in order to keep the offices’ operations run smoothly.

Where you’ll work

12 Bull Ring

Ludlow

SY8 1AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SBC TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

You will be completing the Level 3 Customer Service Specialist Apprenticeship Standard with SBC Training, Shrewsbury.

The Customer Service Specialist apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme is delivered using a blend of online, anytime learning and expert-led classroom training covering core topics.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Team working

About this company

We are professional Shropshire and Worcestershire Estate Agents, with true expertise in residential sales & lettings.

https://www.nockdeighton.co.uk/ (opens in new tab)

After this apprenticeship

A potential for full-time employment at the conclusion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Colin Preece

colin.preece@sbc-training.co.uk

01743 454810

The reference code for this apprenticeship is VAC1000304921.

Apply now

Closes in 14 days (Sunday 9 March at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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