British Army - Information Communications Technician - Full Time Career with Apprenticeship
British Army
UK Country wide, SO21 2RG
Closes on Monday 1 December 2025
Posted on 19 February 2025
Contents
Summary
Become an expert in operating many information systems, including radios, satellites, computer networks and applications. Get continuous professional development, from civilian-accredited training to qualifications such as NVQs or even a BSc degree.
- Wage
- £25,200 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Total hours per week: 40
Shift and working patterns may vary (TBC).
Working locations will vary nationally depending on the apprenticeship and working requirements.
40 hours a week
- Possible start date
-
Wednesday 31 December
- Duration
-
1 year 6 months
- Positions available
-
120
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Deliver advanced battle-winning communications. Communication Systems Operators are expert in advanced satellite, radio and computing technologies at the heart of winning the information battle.
On the battlefield, the provision of voice and data communication systems are crucial. Commanders must communicate with their troops or report back to the UK. This is why you are critical to winning the battle. Communications Systems Operators are expert in advanced satellite, radio and computing technologies. You are given modern, industry-linked training on how to operate cutting-edge equipment. You use your knowledge and skills to deliver advanced battle-winning communications and conduct defensive cyber operations across the globe.
The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.
The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.
Where you’ll work
UK Country wide
SO21 2RG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BRITISH ARMY
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
The Level 3 Information Communications Technician will be a secondary or progression apprenticeship for RLC Communication Specialists. Learners will be in the Field Army and learning will be linked to STT.
Requirements
Essential qualifications
Other in:
- Literacy & Numeracy (grade 2)
Desirable qualifications
GCSE in:
- Maths & English (grade A-C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
There is no fixed post code for this apprenticeship and you can expect to be employed worldwide. The British Army will give you the skills to develop yourself and your professional development and will train you to be the best. You belong here.
About this company
Protecting the nation and its dependent territories will always be the British Army's first role. Highly trained soldiers are ready to deploy anywhere at any time to meet a variety of challenges, ranging from support to the Police following a terrorist attack, to specialist capabilities such as bomb disposal and intelligence experts, 24 hours a day 365 days a year, we are always ready to serve. You belong here.
After this apprenticeship
If you show the right commitment, skills and academic ability, you could become a Commissioned Officer. Members of the British Army are promoted on merit. Work hard and you can rise through the ranks.
Ask a question
The contact for this apprenticeship is:
BRITISH ARMY
The reference code for this apprenticeship is VAC1000304894.
Apply now
Closes on Monday 1 December 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
At this link you can find more information about the roles offered by the British Army. We have positions available for all roles throughout the year and you can ignore the application open/closing dates shown against this apprenticeship advertisement. Once you have completed an application you will be invited to complete an aptitude assessment, selection interview, health assessment and a fitness test. More details of the requirement can be found at the application link.