IT Technician Apprentice

Summary

This role is home-based. Are you passionate about technology and looking to turn that passion into a rewarding career? Our ICT Apprenticeship offers a fantastic opportunity for you to gain hands-on experience, earn while you learn, and develop essential skills in the tech industry!

Wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday, 9.00am - 5.00pm, Tuesday, 9.00am - 5.00pm, Wednesday, 9.00am - 11.00am, Thursday, 9.00am - 5.00pm Friday, 9.00am - 5.00pm
30 hours a week
Possible start date: Friday 21 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide technical support for the company's accounting software to clients
Diagnose and troubleshoot software and database issues related to the accounting software
Assist clients with installation, configuration, and updates of the accounting software
Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO
Create and update technical documentation and user manuals
Collaborate with the development team to report bugs and suggest improvements
Ensure high levels of customer satisfaction by providing timely and accurate support
Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas
Microsoft SQL Server
Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software
Write and optimize SQL queries to ensure maximum/best performance/practice
Strong problem-solving skills and attention to detail
Support data integration and extraction processes (occasionally)
Troubleshoot and resolve database-related issues as they arise. Basic understanding of performance tuning and optimization techniques
Assist in the implementation of data security measures and database access controls
Participate in code reviews and testing processes to ensure the quality of database-related code

Where you’ll work

Cyberqube Limited , 9 Beaumont House, Redburn Road,

NE5 1NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REMIT GROUP LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

ENGLISH (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Logical
Patience

About this company

You could potentially be offered a permanent position at the end of the apprenticeship. Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship. Digital & IT creative, data analysis, infrastructure, COmms…ready for an upgrade? Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business We drive exceptional, individual and organisational performance through teaching and learning. Big enough to deliver excellence, small enough to really care.

After this apprenticeship

You could potentially be offered a permanent position at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is: