Customer Support Apprentice

Summary

Looking to kickstart your career in a fast-growing, innovative company? EZOO is on a mission to revolutionise how people access electric cars, and are looking for an Apprentice to join their dynamic team in Kenilworth! If you're organised, customer-focused and eager to grow in a supportive environment this could be the perfect opportunity for you!

Wage

£15,750 a year

Minimum wage rates (opens in new tab)

Apprenticeship salary of £15,750 - £18,000 per annum depending on age

Training course

Business administrator (level 3)

Hours

To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.30-5.00pm Monday-Friday.

37 hours 30 minutes a week

Possible start date

Tuesday 1 April

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In this role, you’ll gain hands-on experience in customer support, sales administration, and CRM management while working towards a nationally recognised qualification. You'll be a key part of the team, handling customer inquiries, managing contracts, and helping to deliver a seamless experience for their customers.

Your tasks will include:

• Gathering and processing the required information to onboard new customers
• Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set
• Understanding the end-to-end process for all fines and excess mileages
• Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery
• Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters
• Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a revie
• You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards.
• Supporting sales of the EZOO products, responding to queries, handling initial inbound queries for Business Subscriptions
• Working with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, and order processing
• Working with wider teams to ensure a smooth user experience

Where you’ll work

Kingswood House

Dalehouse Lane

Kenilworth

CV8 2JZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training to be provided:

Business Administration Level 3
Functional Skills in English and maths (if required)
Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

It is important that you are adaptable and agile, can multitask in a friendly, fast-paced, intellectually challenging environment and work quickly to master detail under pressure. The ability to remain calm is key and you’re able to bring order to complex tasks with tight deadlines.

About this company

EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...

https://www.ezoo.uk/about-us/ (opens in new tab)

Company benefits

• Salary Sacrifice electric car from EZOO • Learning budget every year to encourage your personal development • Summer Social and Christmas Party every year • Birthday and milestone gifts • 28 days holiday including bank holidays

After this apprenticeship

Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in busienss adminsitartion and customer service with plenty of support and training to help you grow and develop professionally.

Ask a question

The contact for this apprenticeship is:

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Katie Lumb

lumb.k@cw-chambertraining.co.uk

02476231122

The reference code for this apprenticeship is VAC1000304727.

Apply now

Closes on Monday 31 March 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents