Sales Executive Apprenticeship

Summary

As a Telesales Representative working in our energetic and fast passed environment, you will be responsible for selling medical consumables to organisations including Aesthetic /Beauty clinics, vets and Chiropodists from our huge list of products.

Wage

£13,312 a year

Minimum wage rates (opens in new tab)

Benefits: Free on-site parking

Training course

Sales executive (level 4)

Hours

Monday – Friday, 9am – 5.30pm. Based in Cheadle Heath Stockport, we are within walking distance of well served bus routes and not far from Stockport town centre.

40 hours a week

Possible start date

Thursday 20 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

*To create and maintain a customer sales database, from existing lapsed and new prospect accounts.
*Working to target, completing required daily number of sales calls.
*Working to target converting the required number of sales calls to orders daily.
*To Identify new products, involving pricing, margin and competitor analysis.
*Generate sales through phone, email, WhatsApp.
*Produce monthly reports including margin, stock and sales analysis.
*Answering customer queries via email and telephone for order queries and product information.
*Processing customer orders using our fully integrated order processing and stock system.
*Involvement in business development projects.
*Liaising with pickers regarding orders/stock discrepancies etc.

Where you’ll work

Unit B

Orion Business Park, Bird Hall Lane

Stockport

SK3 0RT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ABM TRAINING (UK) LTD

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Training will be delivered remotely.
Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE in:

MATHS/ENGLISH (grade C/4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Pharmaceutical Manufacturing company in Stockport, selling medical consumables to organisations including Aesthetic /Beauty clinics, vets and Chiropodists from our huge list of products.

After this apprenticeship

Potential progressions within the company, different areas within the company that would potentially offer options.

Ask a question

The contact for this apprenticeship is: