Customer Service Apprentice

X LINE SYSTEMS LTD

ILKESTON, DE7 4RB

Closes in 23 days (Tuesday 18 March at 11:59pm)

Posted on 18 February 2025

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Summary

This is an exciting opportunity to work as a customer service apprentice focusing on customer service, office administration tasks and supporting customers over the phone.

Wage
£15,704 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8:30am – 5pm, with 30 minutes lunch break.

40 hours a week

Possible start date

Wednesday 19 March

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is an office-based role, with daily tasks such as:

  • Answering incoming phone calls
  • Taking orders over the phone from customers
  • Helping to resolve customer issues
  • Help support other teams: purchasing, quality control
  • Conversations with suppliers, distributors & potential customers

Where you’ll work

UNIT 2B EAGLE ROAD

QUARRY HILL INDUSTRIAL

ESTATE

ILKESTON

DE7 4RB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the business's processes and procedures
  • Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours

More training information

  • DBC Training is a multi-award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
  • https://dbc-training.co.uk/

Requirements

Desirable qualifications

GCSE in:

  • Maths & English (grade 3/D or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Microsoft

About this company

Xline Systems designs, manufactures and supplies commercial cleaning equipment for window cleaning, pressure washing and solar cleaning to the UK and worldwide market.

https://www.xline-systems.co.uk/ (opens in new tab)

Company benefits

Company pension. Onsite parking.

After this apprenticeship

  • Future employment opportunities – career progression within the business

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000304680.

Apply now

Closes in 23 days (Tuesday 18 March at 11:59pm)

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