Customer Service Apprenticeship - Lettings Administrator
Louis & Co
MAIDSTONE, ME14 1BG
Closes in 22 days (Monday 17 March at 11:59pm)
Posted on 18 February 2025
Contents
Summary
We have a great new opportunity to start a career with an established Estate Agents in Maidstone. The role will involve a wide and interesting range of duties, providing the very best in customer relations and meticulous lettings administration support and aftercare.
- Wage
- £13,811.20 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 9.00am – 5.00pm.
Saturday 9.00am – 1.00pm.
Half an hour for lunch [Unpaid].
41 hours 30 minutes a week
- Possible start date
-
Tuesday 18 March
- Duration
-
1 year 1 month
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide excellent customer service via e-mail, telephone, and internal/external messaging systems.
- Meeting with, discussing, and understanding the needs of clients.
- Scheduling appointments that are suitable with the client’s availability.
- Performing research of the local market by comparing properties and checking market activity to establish a selling price.
- Listing properties with the relevant services and amenities.
- Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge.
- Taking digital photos of properties for presentation to buyers and advertising collateral.
- Revealing any new information to buyers and presenting any details about the properties seen during the research process.
- Staging home properties for visits.
- Meet and greet service to customers.
- Provide customers with advice, guidance and support.
- Helping with customer issues and after care.
- Resolving customer complaints.
- Data management and compiling reports.
- Keeping marketing materials up to date.
Where you’ll work
85 KING STREET
MAIDSTONE
ME14 1BG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
RM TRAINING (UK) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service Apprenticeship Standard.
- All training is conducted at the employer's site with a face-to-face skills coach once a month.
- Employer-led detailed off-the-job training.
More training information
- Lettings Training will be provided by the employer.
Requirements
Desirable qualifications
GCSE in:
- English - Literature and Language (grade 4-9)
- Maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Initiative
Other requirements
Travel Information - 10-minute walk from Maidstone East Station. 2 minutes from Maidstone bus station.
About this company
Louis and Co put professionalism, honesty, transparency, and integrity are at the heart of everything they do. The company strategy is to have one agent from valuation to completion. The team is built on invaluable relationships with solicitors, surveyors, and mortgage brokers, all crucial in holding a sale together. The company believe that great customer service is the key to a great customer experience. As a result, fall-through rates are low and many past sales have occurred purely through word of mouth and excellent service.
After this apprenticeship
- Potential for full-time employment for the right candidate.
- Option to complete Level 3 customer service or business admin qualification.
Ask a question
The contact for this apprenticeship is:
RM TRAINING (UK) LIMITED
Chris Greenfield
chris@rmtraining.co.uk
01702 782001
The reference code for this apprenticeship is VAC1000304669.
Apply now
Closes in 22 days (Monday 17 March at 11:59pm)
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