Business Administrator Apprentice

Summary

Are you a conscientious, motivated, and enthusiastic professional looking to be a part of a growing company? If so, we have the perfect role for you! We are seeking a Office Administrator Apprentice to join our team. This flexible role involves general administration, operational support, and handling sales enquiries/orders when required.

Wage: £14,625 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday 8am-5pm, Friday 8am-4pm
40 hours a week
Possible start date: Sunday 30 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will play a crucial part in liaising with customers to ensure exceptional service in order to meet their requirements and work closely with the General Manager to assist in all aspects of production operations.

What does my new role look like?

Handle phone and email communications professionally.
Act as the company’s ‘gatekeeper’ and ascertain the reason for incoming calls.
Accurately take information such as customer details.
Assist customers in understanding products and answering queries.
Back up for the sales team in creating quotations and convert them into orders to be processed though the company ERP system.
Coordinate customer deliveries and installations with the General.
Manager and assist in any production coordination admin and tracking / queries of deliveries.
Support sales team in following up on leads to drive conversions.
Complete tender quotation documents or sub-contractor questionnaires when required.
Support with stock take and purchasing.
Sending customers links for reviews and feedback.

Where you’ll work

Second Avenue

Radnor Park Industrial Estate

Congleton

CW12 4XJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MACCLESFIELD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Patience
Enthusiastic
Hardworking
Proactive

About this company

Thermmark is the UK’s leading thermoplastic road marking supplier and installer. We are experts in thermoplastic road markings, playground markings, and decorative public space markings. Thermmark is an industry expert in thermoplastic road, playground, and safety markings with years of experience working with both the public and private sector. With all this experience across many industries, we have a deep understanding of the needs, challenges, and requirements of our customers.

After this apprenticeship

Be a key part of a growing and dynamic company, with scope to develop and progress within the company.

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

Maxim Business Training

apprenticeship.recruitment@macclesfield.ac.uk

01625410022

The reference code for this apprenticeship is VAC1000304663.

Apply now

Closes in 29 days (Sunday 23 March at 11:59pm)

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