IT Digital Support Technician Apprentice

Summary

To provide general and routine ICT support to staff and students within the college, e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff.

Wage: £14,231.75 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: 8.30am-4.30pm Monday to Friday - 45 minute lunch break
36 hours 15 minutes a week
Possible start date: Monday 7 April
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Learn to maintain an up-to-date and accurate database of College hardware and software.
Learn and demonstrate the necessary skills and behaviour to work securely across all platforms and areas of responsibility in line with College guidance and any respective legislation.
Learn to operate effectively a range of devices and apply structured techniques to common and non-routine problems.
Assist with user account problems, password resets, account lockouts etc.
Manage incidents and requests from end users.
Communicate with staff and students effectively.
Troubleshoot and solve problems with hardware and software.
Update and maintain standard operating procedures in a clear and concise manner.
Manage the department’s ticketing system, following procedures for escalating tickets.
Reconfigure hardware equipment depending on users’ needs.
Update and maintain accurate asset database.
Assist with the decommissioning of old equipment, liaising with relevant WEEE disposal companies.
Assist with the installation of new equipment.
Assist with College backups.
Learn about the importance of disaster recovery, how a plan works and is maintained.
Assist colleagues with IT, sharing any relevant knowledge and skills on its use.

Where you’ll work

Gathurst Road

Orrell

Wigan

WN5 0LJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

The training will take place in your workplace with no requirement to attend College.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Patience
Interest in technology
Basic knowledge of IT hardware
Basic knowledge of IT software
Ability to listen

Other requirements

Other duties included in this role: • To support the aims and objectives of the College. • To attend meetings as appropriate. • To undertake any other duties the Principal or his designated alternate may reasonably direct from time to time within the context of the St John Rigby College contract. • This job description is subject to periodic review and amendment.

About this company

St John Rigby College is genuinely a welcoming, supportive and rewarding place to work. We understand that happy, healthy staff are ones that can best excel in their work. Working at a college can be extremely demanding, but we also believe in providing the best possible work life balance for employees. St John Rigby College is a Roman Catholic sixth form college established in 1972 and is under the trusteeship of the Archdiocese of Liverpool. The College takes its name from, and is dedicated to, the memory of a local man who was martyred at Southwark in 1600. Central to the College’s distinctive Catholic ethos are the values lived by St John Rigby: faith, courage, commitment, integrity and freedom. These values form the foundation of the College’s mission which is dedicated to the education and development of the whole person and supporting all students to realise their full potential.

https://sjr.ac.uk/ (opens in new tab)

After this apprenticeship

This apprenticeship will give the apprentice an excellent career in IT.

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