Admin Apprentice

Summary

Twist & Flip are a small family run business, currently looking for an Apprentice to be responsible for the admin and customer service for the company.

Wage: £9,984 to £17,846.40 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Saturday, Shifts TBC
30 hours a week
Possible start date: Tuesday 11 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering telephone calls and directing them to the appropriate personnel.
Preparing reports and documents for management.
Managing client relations by providing excellent customer service and addressing inquiries or concerns.
Receiving and directing visitors, ensuring a professional and welcoming atmosphere.
Data entry, including maintaining accurate records and databases.
Word processing tasks such as drafting correspondence and creating documents.
Filing documents and maintaining organised filing systems.
Providing personal assistant support to managing directors as needed.
Handling payments and managing a busy waiting/reception area.
Managing waiting lists and handling inquiries from clients.
Organising staff reviews and scheduling meetings.
Communicating effectively with staff through platforms such as Slack.
Performing general office duties including filing, copying, and scanning documents.
Basic website management tasks such as checking orders and updating product listings.
Minute-taking during staff meetings and disciplinary proceedings.
Facilitating the onboarding process for new staff and managing related paperwork.
Creating newsletters and communications for distribution to clients or stakeholders.
Maintaining records and systems up to date in compliance with GDPR regulations.

Where you’ll work

184 King Edward Street

Grimsby

N E Lincs

DN31 3JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working

About this company

Grimsby Twist & Flip Gymnastics Academy was founded in September 2011 by Nicky Nicol, an ex Regional & National gymnast who started Gymnastics at the age of 5 in Yorkshire. Twist & Flip Gymnastics Academy was started by Nicky Nicol after working alongside Beth Tweddle’s Total Gymnastics Academy coaches at Cleethorpes Leisure Centre back in 2010. After speaking with them about the lack of the sport within the area, Nicky’s idea was to start small running out of school clubs trying to give more children the opportunity to try the sport. Nicky is a strong believer that every child should get the opportunity to try the sport.

After this apprenticeship

Opportunity to advance in the workplace or go onto Higher Education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

01482211714

The reference code for this apprenticeship is VAC1000304552.

Apply now

Closes in 15 days (Monday 10 March at 11:59pm)

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