Customer Service Administration Apprentice

Summary

Zest motor finance is an established car leasing broker, who have an opportunity for an enthusiastic apprentice to join them in their busy office. This is a varied role that offers the right candidate opportunities to develop and learn new skills.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday- Friday 9am- 5.30pm
37 hours 30 minutes a week
Possible start date: Monday 7 April
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include the following:

Marketing receiving telephone calls
Data inputting and finance applications
Dealing with customer queries and product questions
General support
FCA Compliance must be followed
Liaising with motor dealers, finance companies and sales people
Responding to emails

Where you’ll work

Louis Pearlman Centre

Goulton Street

Hull

HU3 4DL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One to one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Team working
Creative
Initiative

About this company

Zest Leasing offers a fresh approach to vehicle leasing, making NEW cars available to everyone with affordable monthly payments. We deliver outstanding customer service to ensure your Leasing Journey is smooth from start to finish. We offer contract hire to both personal users and business users, allowing our customers to take advantage of our longstanding manufacturer relationships. Enjoy the latest styles, comforts, efficiencies and technologies modern cars have to offer at excellent prices.

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000304525.

Apply now

Closes on Monday 31 March 2025

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