Level 3 Business Administration Apprenticeship

Summary

Durham Constabulary are offering apprenticeships across a variety of roles within the organisation. It provides a fantastic opportunity for you to explore your future career aspirations whilst completing your apprenticeship programme. Successful applicants will be allocated departments based on their location.

Wage

£14,526.20 a year

Minimum wage rates (opens in new tab)

Apprentice Minimum Wage (rising in April to £7.55 per hour)

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm. Flexible working.

37 hours a week

Possible start date

Monday 30 June

Duration

1 year 6 months

Positions available

20

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

These roles will be based at either Police Headquarters or numerous other locations that are available across the Durham Constabulary area. Therefore, applications are welcome from applicants across the region.

Exact locations for the roles will be discussed in more detail at the interview stage and candidates will be invited to indicate their location preference(s).

Durham Constabulary are particularly keen to receive applications from candidates who can evidence excellent communication skills and are able to demonstrate their initiative, professionalism, and the highest levels of integrity.

Business Administration Apprentices will receive appropriate training and guidance to undertake the full range of clerical duties, which will include:

Producing general correspondence, letters, emails, reports, and statistical information using a range of IT software packages.
Receiving, sorting and distribution of mail and deliveries.
Retrieving and presenting data using the Force ICT systems.
Provision of a customer focused service and responding to enquiries from internal and external customers including the general public.
Maintaining and operating an efficient and effective record keeping and filing system, ensuring they are updated, and items stored, disposed of and retrieved when appropriate.
Liaising with providers of goods and services to ensure there are adequate services and supplies to maintain operational efficiency.
Processing accounts and claims including the collection of monies and issuing of receipts and other basic budgetary requirements.
Managing and supporting diary events, arranging, and servicing meetings.
Supporting other team members and colleagues.

The function of some Commands may vary which may alter the main duties and responsibilities you are required to complete, however the location of all apprenticeship postings fall within the broad spectrum of Business Administration.

Where you’ll work

Police Headquarters

Aykley Heads

Durham

DH1 5TT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard.
Functional Skills in maths and English, if required.
You will be provided protected learning/study time in the workplace to complete your Level 3 Business Administration portfolio and any associated qualifications/assessment.
All training will be delivered on site with no requirement to attend college.

Requirements

Essential qualifications

GCSE or equivalent in:

English and maths (grade 4-9 (A*-C) or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

Other requirements

Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this. Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk/spam folders for email updates. Candidates will be asked to indicate their location preference(s) at interview stage. Please note that preferred locations of work cannot be guaranteed. Please note that during the Apprentice role you may have occasional access to both sensitive and potentially disturbing images. Due to the nature of the work candidates will be required to undertake a rigorous security screening process- these vetting clearances can take up to 12 weeks to be returned. Any tattoo anywhere on the body that is obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

About this company

Durham Constabulary is committed to providing an excellent policing service that we and those we serve can be proud of and which keeps our communities safe. We will continually strive to act with integrity, fairness and respect in delivering this service to ensure that the confidence and support of those we serve is protected as our most valued asset. Our force values which deliver the 'Durham Difference' are positivity, courageousness, fairness, inclusivity with integrity.

https://www.durham.police.uk/Home.aspx (opens in new tab)

Company benefits

Access to all Durham Constabulary staff benefits including Blue Light Card discounts. Work for one of the top performing Police forces in the country. 26 days annual leave + bank holidays.

After this apprenticeship

Durham Constabulary will give you the opportunity to support and develop new work-placed skills in an organisation committed to your professional development.
Progression routes are available upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000304517.

Apply now

Closes in 9 days (Tuesday 4 March at 11:59pm)

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