Sales Support Executive Apprentice

Summary

Holmes Seafood are seeking a Sales Support Executive to join our successful and growing team. The ideal candidate will enjoy developing strong relationships with clients and will need make quick and accurate decisions. The successful candidate will enjoy a varied role including administration, finance, purchasing, supply chain & customer contact.

Wage

£16,728 a year

Minimum wage rates (opens in new tab)

Salary is paid monthly, at the end of the month in arrears. The hourly rate will commence at £10.25 hour; this will be reviewed every 6 months in line with the course objectives.

Training course

Business administrator (level 3)

Hours

Tuesday - Friday, 9.00am - 5.00pm, with a 1 hour lunch break.

34 hours a week

Possible start date

Tuesday 22 April

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assisting the Sales support team in the professional handling of accounts and Customer enquiries when required
Processing of Sales orders & enquiries received by phone & email
Making Sales calls when requested and or covering for Sales representatives on holiday or when they are out of office
Sending of order confirmations
Communicating price changes and stock shortages
Creating and maintaining rapport with customers
Learning about product details, market trends and customer feedback
Aiding transport team as required

Where you’ll work

FAO MR C HOLMES

46 BILLINGSGATE MARKET

TRAFALGAR WAY

LONDON

E14 5ST

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEW CITY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
Day release to attend college at Havering (RM11 2LL) or Hackney (N1 6HQ)

Requirements

Essential qualifications

GCSE in:

English Language (grade 4 and above or equivalent)
Maths (grade 4 and above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Initiative

About this company

Holmes Seafood source and distribute the finest quality frozen seafood for over 70 years. Our integrity and commitment to quality have enabled us to build enviable and long-standing trade relationships within the wholesale, catering and retail sectors Today, we are proud to be recognised as one of the UK’s leading seafood importers and distributors.

https://holmesseafood.co.uk/ (opens in new tab)

After this apprenticeship

Once qualified the candidate could progress within the sales team, and could eventually become a junior account manager

Ask a question

The contact for this apprenticeship is:

NEW CITY COLLEGE

Mylene Slama

Mylene.Slama@NCCLondon.ac.uk

The reference code for this apprenticeship is VAC1000304460.

Apply now

Closes on Monday 31 March 2025

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