IT Apprenticeship

Summary

You will be an essential part of the team responsible for providing technical support, managing projects, facilitating the smooth running of IT systems and everything in-between to enhance your IT skills and reach your true potential.

Wage: £14,500 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Thursday, 08:30 - 16:30. Friday, 08:30 - 16:00.
37 hours a week
Possible start date: Saturday 15 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Effectively communicate with end users, ensuring the user fully understands the information and what is required by providing technical support
Perform routine IT tasks both independently and with other members of the team
Working at multiple sites within the trust will be required from time to time
Manage small projects
Produce documentation to further IT support for students and staff
Facilitate the smooth running of the IT systems by undertaking reasonable tasks as required, including some administrative tasks
Comply with the policies and procedures relating to child protection, equality and diversity, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person

Where you’ll work

Arthurs Avenue

Harrogate

North Yorkshire

HG2 0DZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 apprenticeship programme.

You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments.

With our exciting curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Course 1: Supporting IT Architecture
Course 2: Working with End-user Devices
Course 3: Working with Network Architecture

Your training will be delivered in blocks every 6-8 weeks, online via a SMART classroom.

You will work towards your Level 3 Information Communication Technician qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Team working

Other requirements

- 24 Days Annual Leave+ Bank Holidays - Progression opportunities - L4 - Exposure to a vast amount of Enterprise Systems - Cycle to work scheme - Discounted Gym membership - Discounted family health cash plan - Dental care plan - Home and technology discounts - Retail and high street discounts

About this company

Red Kite Learning Trust are a multi-academy trust made up of 13 schools in North and West Yorkshire, serving more than 8,000 children and young people and their families, from nursery to sixth form. They are passionate about learning, providing a rich curriculum which releases potential and creates opportunity for all their pupils.

After this apprenticeship

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Millie Stokle

millie.stokle@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000304388.

Apply now

Closes in 8 days (Monday 3 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

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