Nursery School Customer Service Apprenticeship

Summary

An exciting opportunity has arisen for an apprentice administration assistant to work in our nursery office. We are looking for a team player with sound literacy and numeracy skills who is able to work on their own initiative and work flexibly to cater for the varying demands of this role.

Wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Working hours will be discussed at interview. This position is Term Time only and will be reflected in the monthly wage.
30 hours a week
Possible start date: Monday 24 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities - The post holder may be requested to undertake any but not necessarily all of the following duties. Duties required will be directed by the nursery manager, according to the nursery's needs.

Reception:

Providing a warm welcome to all. Dealing with the telephone and face-to-face enquiries in an efficient and professional manner
Ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly
Dealing with incoming and outgoing post
To maintain the security and safeguarding of the nursery by controlling access and ensuring the completion of relevant procedures i.e. signing in.
Providing information and support to other staff members as required
Providing hospitality for visitors
Ensure that all information is treated confidentially and to have absolute discretion at all times, complying with the nursery data protection procedures

Administrative:

Updating manual and computerised records/management information systems
Checking goods and monitoring paperwork
Updating and distributing communications, which may include but is not limited to the nursery website, social media, noticeboards, newsletters and other communication with parents, colleagues and the community
To attend, participate and take notes at meetings as required
General administrative duties such as photocopying, filing, emailing and completion of routine forms. This could be directly supporting the nursery manager

Where you’ll work

PARTRIDGE TERRACE

WINGATE

TS28 5BD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Apprenticeship will be delivered in the workplace. You will be in the workplace 5 days per week and will be visited by your assessor once per month.

Requirements

Essential qualifications

GCSE in:

English (grade 9-2 (A*-E))
Math's (grade 9-2 (A*-E))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

This position is Term time only.

About this company

The school site offers high quality provision indoors and outdoors and is a responsive space that is light, airy and natural, in terms of the choice of colours, furniture and storage of resources and equipment. The walls are plain and light in colour, giving us a blank canvas for documenting and sharing some of the learning that takes place there. The intention is that when anyone walks into our main nursery space, it is very clear what happens there. Our reflections on children's play are presented in very accessible ways, along with thoughtfully taken photographs and where appropriate, children's work, so that the child's voice is what a visitor sees and hears.

https://www.wingatecommunitynurseryschool.com/ (opens in new tab)

After this apprenticeship

Progression to the next level of qualification (Level 3 Business Administration).

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Hayley Clifton

hayley.clifton@eastdurham.ac.uk

01915188294

The reference code for this apprenticeship is VAC1000304386.

Apply now

Closes in 17 days (Monday 10 March at 11:59pm)

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