Business & Marketing Support Apprentice

Summary

This is a wide-ranging and diverse opportunity to join the marketing and support department of a busy SME recruitment business in Bristol. You will be answering the main phone line, forwarding phone calls on to the relevant consultants/team members, plus more.

Wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8.30am - 5.30pm.
40 hours a week
Possible start date: Monday 10 March
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking for an ambitious, diligent and adaptable person with a positive outlook to join our back-office team as an apprentice in a wide-ranging job covering various aspects of business support and marketing. A great way to learn how an SME runs and operates which will give a huge variety of transferrable skills including communication, time management and being a part of a team.

Business Support:

Office administration - maintaining a clean and tidy workspace, welcoming guests onto site, preparing hot drinks for guests and team members, loading/emptying dishwashers
Timesheet/invoicing support - learning how to use timesheet platform to manage portfolio of 40-50 remote contract workers
Sending contracts for e-signing via Adobe Sign
Answering the main phone line, forwarding phone calls on to the relevant consultants/team members, taking messages
Dealing with inbound job applications, fielding queries via email and logging appropriately within our CRM
Provide holiday cover within finance and administration team

Marketing:

Social media - content creation, scheduling posts across multiple channels including LinkedIn, Instagram, X and TikTok
Email marketing - writing emails, curating lists, checking GDPR consent and data hygiene
Updating marketing support and pitch documents according to brand guidelines using templates in Canva and Adobe InDesign

Where you’ll work

THE TRAMSHED

25 LOWER PARK ROW

BRISTOL

BS1 5BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Next Level will work closely with you to complete your Level 3 Business Administration Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course
These workshops occur once every 2 weeks online
You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself to ensure you are meeting deadlines and staying on top of your work. These may be online or in person at your place of work
If required, we can also provide Functional Skills in maths and English throughout your apprenticeship

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 4)
Maths (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills

About this company

23 staff, buzzy and noisy office based in city centre in Bristol. Regular social gatherings, activity days and sometimes overseas trips. We partner with local charities and fundraise regularly with bake sales and other events. Fast-paced environment, no 2 days are ever the same.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Full-time job at mustard upon successful completion of apprenticeship as either Business Support or Marketing Executive.

Ask a question

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