Digital Futures Academy Apprentice

Summary

Join our Digital Apprenticeship Programme to kickstart a career in digital and business tech. Spend your first year exploring roles in housing, from service desk to data analysis. Afterwards, choose a pathway to develop expertise and earn a qualification. Whether you're a tech enthusiast, problem-solver, or eager to grow, this is for you!

Wage: £21,915 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, with a 30 minute lunch break and with some flexibility.
35 hours a week
Possible start date: Monday 1 September
Duration: 2 years
Positions available: 6

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As part of the Technology teams, you’ll be working closely with colleagues and stakeholders across the organisation and gaining valuable experience along the way.

As part of this apprenticeship, you will learn:

IT Support – Helping colleagues to solve their technical issues.
Software Development – Learn coding, low-code/no-code solutions.
Cybersecurity – Help protect systems from digital threats.
Data Analysis – Work with data to drive decision-making.
Infrastructure & Networks – Set up and manage IT networks.
Project Management – Support digital change projects.
Business Systems – Work with enterprise applications and solutions.

Although part of the role is working from home, you'll need to travel and work from our Worcester or Birmingham Business Park office 3 days a week.

Where you’ll work

Unit 1700 (Homebased)

Solihull Parkway, Birmingham Business Park

Birmingham

B37 7YD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE DEVELOPMENT MANAGER LTD

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Working within the Technology teams, you will have the opportunity to study an apprenticeship with TDM - The Development Manager or similar, by attending 1 day a week alongside learning and working with experienced colleagues in the Technology Teams during the remainder of the week, this will take place during your second year.
Functional Skills in English and maths if required.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4 or C and above)
Maths (grade 4 or C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working

About this company

Apprenticeships are great. We believe in their power to inspire & launch amazing careers. A 5yr Apprentice Strategy has exciting opportunities including a variety of routes. Platform own & manage 47,000 homes across the Midlands. We make real positive difference to lives & communities. Working here is more than a job. We are about growth & ambition. We continue to develop our program & grow our own talent. Platform colleagues have a set of values, that’s what we look for in people who join us.

https://www.platformhg.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is a fixed term contract but on successful completion of your apprenticeship, you will be able to apply for any related job vacancies within Platform Housing Group. If you gain permanent employment you will continue to be supported in your learning and development.

Ask a question

The contact for this apprenticeship is:

PLATFORM HOUSING LIMITED

Recruitment Team

recruitment@platformhg.com

The reference code for this apprenticeship is VAC1000304308.

Apply now

Closes in 8 days (Monday 3 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

In-person assessment days for these roles will be held at our Worcester/Birmingham office on 9th and 14th April. Shortlisted candidates will be contacted to arrange their participation. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

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