Tenancy Services Apprenticeship

Summary

We are currently recruiting for a Tenancy Services Apprenticeship to join our organisation. As the Tenancy Services Apprentice, you will learn both business administration and customer service skills in a vibrant, busy, customer focused environment.

Wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Housing and property management (level 3)
Hours: The role is working Monday to Friday. Shifts to be confirmed with 37 hours per week.
37 hours a week
Possible start date: Monday 17 March
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Work across all aspects of the Tenancy Services Team, learning about our Landlord Services function.
Take part in team estate inspections, engaging with our customers on the service that we provide and how these can be improved upon.
Assist in the administration required within the Tenancy Services Team including the taking of minutes and producing of data reports.
Support the team to respond to customer enquiries delivering excellent customer service; answering queries and offering information that involves a lot of interaction with customers, colleagues and partner agencies in a variety of methods including face-to-face, over the phone and digitally, handling anything from general enquiries to complaints.
There will be an opportunity to develop the skills to provide Information, Advice and Guidance to customers as the apprenticeship progresses.
Undertake other duties and responsibilities appropriate to the grading of the post as considered appropriate.

Where you’ll work

Ongo House

26-30 High St, Scunthorpe

DN15 6AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGDOM ACADEMY LIMITED

Your training course

Housing and property management (level 3)

Equal to A level

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

You will be working towards a Housing and Property Management Level 3 qualification and the course is expected to last up to 21 months including the end point assessment.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

At Ongo Homes, we offer quality, affordable homes for rent and sale in North Lincolnshire and neighbouring areas.

After this apprenticeship

Understand the Tenancy Management Service that we provide at Ongo Homes, which enables our tenants to live independently and sustain their tenancies.

Ask a question

The contact for this apprenticeship is:

KINGDOM ACADEMY LIMITED

The reference code for this apprenticeship is VAC1000304283.

Apply now

Closes in 8 days (Monday 3 March)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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