Apprentice Administrator

Summary

SNE Care has an exciting opportunity for an individual to gain hands-on administration experience from day one, with the ability to grow & develop within a well-established business. In this role, you will be supported and trained to become responsible for administrative duties in the office.

Wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, hours to be confirmed.
35 hours a week
Possible start date: Monday 17 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Responsibilities:

Logging information on to the clients and staff database.
Monitoring the location system and then communicating with staff and clients about their visit times.
Assisting with maintaining diary of appointments and meetings.
Contact clients about their views on the service they are receiving.
Communicating and sharing information to relevant team members in response to phone messages and emails.
Follow office operating procedures as advised by your supervisor.

Administrative:

Participate in administrative and professional responsibilities.
Ensure accurate and legible recording and reporting of information.
Ensure the computer database system is kept up to date with accurate details recorded.
Respond to emails and phone calls.
Ensure the accurate completion of all necessary documentation associated with service user health care.
Ensure collection and maintenance of statistical information required for regular and ad hoc reports.
Attend and participate in meetings as required.
Assist in formulation of philosophy, strategy and policy of business.
Provide weekly progress reports.
To assist in seasonal and special projects and charity campaign as requested.

Professional:

Maintain a high standard of contact and communication with service users.
Maintain and share log information with health professionals.
To avoid any behaviour which discriminates against your fellow employees, or potential employees.
To always safeguard confidentiality of information relating to service users and staff.
To abide by all relevant Practice Policies and Procedures.
Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights.

Other:

Recognise people’s needs for alternative methods of communication and respond accordingly.
Assess own performance and take accountability for your own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on one’s own and team activities and making suggestions on ways to improve and enhance the team’s performance.
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
You will have access to confidential information relating to service users and their carers and other staff. You will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Where you’ll work

UNIT 10 STEPHENSON COURT

SKIPPERS LANE INDUSTRIAL ESTATE

MIDDLESBROUGH

TS6 6UT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration with Stockton Riverside College.
Functional skills maths & English, if required.
This apprenticeship will be all on-the-job with the employer, you won't need to attend college.

Requirements

Desirable qualifications

GCSE in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Problem solving skills
Team working
Initiative
Confidentiality
Health & Safety awareness
Time management
Able to follow instructions
Professional

About this company

We will provide the highest level of support to you from the comfort of your own home or out in the community, whatever your health requirements we can be sure to meet your needs with a person centred approach to meet your satisfaction and we will endeavour to provide the best quality of care. With one to one support, we offer from as little as 30 minute calls to 24-hour support. Our support is purely built around you as an individual and we are able to offer personalised care and we appreciate having a team of carers in your home can be daunting so we offer a preferred small team of carers to each individual. We will build your support entirely on your terms.

https://sne-care.co.uk/ (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000304269.

Apply now

Closes in 14 days (Sunday 9 March at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents