Business Administration Level 3 Apprenticeship

Summary

The City of Lincoln Council is seeking an organised, efficient, creative and forward-thinking individual to work with the Policy and Service Improvement Team within the Chief Executives Directorate. You will provide a comprehensive business administration service to the Chief Executive Directorate.

Wage: £14,566.11 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm.
37 hours a week
Possible start date: Monday 14 April
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include, but not limited to:

Work under the general direction of the Business Manager – to provide a comprehensive business support service to the Policy and Service Improvement team
Undertake research for services and present that research in the most appropriate format
Help the team design and monitor customer surveys and questionnaires to meet organisation needs and to maximise customer participation
Undertake data entry and collation for the service to ensure we can report effectively to senior management
Respond to service enquiries, providing adequate responses in a timely manner
Scheduling of meetings and minute taking, liaising with relevant officers to ensure appropriate supporting information is provided before and after the meeting

Where you’ll work

City Hall

Beaumont Fee

Lincoln

Lincolnshire

LN1 1DD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST LINDSEY INFORMATION TECHNOLOGY CENTRE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard qualification
The qualification will be achieved within the work place over the duration of the programme

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade A-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Number skills
Team working
Creative
Initiative
Literacy skills

Other requirements

The successful applicant will work towards the achievement of a Business Administrator Level 3 Apprenticeship. This apprenticeship will provide a firm grounding of organisational operations and functional processes as well as an understanding of the wider working environment. You will receive on the job training to help you develop a wide range of skills such as problem solving, decision making and people management responsibilities.

About this company

The City of Lincoln Council is a local authority which provides a range of public services to the residents of Lincoln such as housing, revenues and benefits and council tax. The Council's vision statement is “Together, let’s deliver Lincoln’s ambitious future”.

https://www.lincoln.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The City of Lincoln Council is committed to “Grow our Own” and supporting apprentices through their training and development to secure full-time roles within the council where suitable vacancies arise.

Ask a question

The contact for this apprenticeship is:

EAST LINDSEY INFORMATION TECHNOLOGY CENTRE

Sharon Hylton

sharon.hylton@lincoln.gov.uk

01522 873306

The reference code for this apprenticeship is VAC1000304257.

Apply now

Closes in 13 days (Sunday 9 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Interviews will take place at City Hall on 18th March 2025 The vacancy can be found within the ‘Apply for a vacancy’ section on the City of Lincoln Council’s Jobs and Careers page, not under the ‘Apprenticeships’ section. All candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

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