Network Engineer Apprentice

Summary

Our network is at the heart of everything we do and our Network Engineer Apprentices play a key role in allowing BT to communicate anywhere on the globe. In the Satellite Platform team, you'll design, install, operate and maintain our networks. As technology constantly evolves, so do we. Providing high speed connections to businesses and consumers.

Wage

£21,840 a year

Minimum wage rates (opens in new tab)

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Training course

Network engineer (level 4)

Hours

37.5 Hrs Mon- Fri, shifts TBC.

37 hours 30 minutes a week

Possible start date

Monday 8 September

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your role in our Satellite Platform team will be to ensure our networks are designed, tested, built, and maintained with fresh, new, innovative ideas in mind.
You’ll be supporting the management of different services across our specialist networks, ensuring that our customers have the very best experience.
Not only that, you’ll have the opportunity to get involved in testing the latest networking technology, upgrading the existing network and the planning, installing and running of network elements and using world class data analytics to drive service improvements.

Don’t worry though, you’ll be taught all of the skills that you need for this role, for example

How to plan, design, build and test a simple network, applying appropriate security products and processes.
From there, you’ll learn how to identify the key characteristics of a new network service, and how to develop estimates of the expected traffic load that the network must support.
You’ll also be trained to identify and evaluate network security risks, ensuring our network design is secure and resilient.

If you’re interested in problem solving and engineering this could be the perfect role for you.

Because we believe in placing the customer at the heart of everything we do, you’ll learn about things such as human-centred design and agile ways of working. You’ll also work with our customers directly, helping both technical and non-technical users alike, to install and maintain computer networks.

Where you’ll work

Madley

Hereford

HR2 9NH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

As an Apprentice Network Engineer, you’ll study for a Level 4 apprenticeship in Network Engineering with Firebrand training provider.
Firebrand’s programme is taught through a blended framework of residential and online classroom learning. Residential will be 3 attendances at Firebrand's Wyboston Lakes centre, of 4 days duration each visit.
The programme is 24 months in duration.

More training information

20% of your working hours will be dedicated to studying.

Requirements

Essential qualifications

GCSE in:

Any (grade C or above (grade 4 -9)
Any (grade C or above (grade 4 -9)
Any (grade C or above (grade 4 -9)
English (grade C or above (grade 4 -9)
Maths (grade C or above (grade 4 -9)

A Level in:

Any (grade C or above)
Any (grade C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Growth mindset
Analytical thinking
Proactivity
Emotional intelligence

Other requirements

Full UK driving licence is required for driving around the site.

About this company

You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.

https://jobs.bt.com/content/Apprenticeships---BT-Group/ (opens in new tab)

Company benefits

https://jobs.bt.com/content/Rewards/

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On completion of your apprenticeship, you could be employed in one of the specialist teams at BT Madley supporting the management and control of our software and databases, maintenance and engineering of the site network and transmission equipment or in the service management or design team supporting customer journeys as they procure satellite products and solutions.

Ask a question

The contact for this apprenticeship is: