IT Apprentice

Broadleaf Partnership Trust

West Midlands, B72 1RB

Closes in 8 days (Monday 3 March)

Posted on 17 February 2025

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Summary

As part of the IT team responsible to ensure that the IT systems function smoothly, securely, reliably and efficiently to support staff and students across the curriculum and administrative networks throughout the trust.

Wage
£12,147.20 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Thursday, 8.00am - 4.00pm and Friday,8.15am - 3.15pm.

36 hours 30 minutes a week

Possible start date

Monday 17 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Checking that all equipment is present and functional (mice, keyboards etc) in IT Suites
  • Preparation and installation of new equipment as directed by IT Support Officers / IT Operations Manager / IT Operations Director
  • Maintenance, repair and cleaning of IT equipment and peripherals as required
  • Checking and ensuring that Anti-Virus is installed on all workstations and servers
  • Creation/deletion and updating of user ID’s, passwords and space allocations
  • Updating of existing printer consumables database
  • Maintain and keep IT stock rooms tidy and assist with disposal of disused equipment
  • Assist the IT Team with necessary housekeeping tasks such as ensuring daily backups are completed and verified correctly
  • Responsibility for promoting and safeguarding the welfare of children and young persons s/he is responsible for, or comes into contact with
  • Suppporting staff as requested with Helping teachers prepare for the use of IT resources
  • Provide technical help for staff and students during lessons
  • Helping teachers with laptops, troubleshooting hardware and software problems plus basic training where appropriate and within postholder’s capabilities
  • Attend staff and specific meetings relevant to the post holder
  • Observance of Equal Opportunities, Confidentiality, Health and Safety Policies and Internet Code of Practice will be required
  • Observance of complete confidentiality on all trust information is required and any failure to do so may be regarded as gross misconduct in terms of the Trust’s Disciplinary Policy
  • The duties of the post could change based on the needs of the trust, legislation, technology or policy and appropriate training will be given to enable the post holder to undertake new or varied work
  • Where the post holder is uncertain regards any user request, advice shall be sought from the IT Support Officer(s) or the IT Operations Manager
  • This Job Description is current at January 2025, and is representative of the duties/responsibilities expected of the post
  • These duties and responsibilities are neither static nor exhaustive and, at the discretion of the IT Director, are liable to variation to reflect any future changes required of this post

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete

What the next steps will be:

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you’ll work

Upper Holland Road

Sutton Coldfield

West Midlands

B72 1RB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Information Communications Technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • IT (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working
  • Initiative
  • Reliable
  • Flexible
  • Positive attitude

About this company

The overarching purpose of growing our partnership of trust schools is to work in alliance with each other in order to ensure that our learners receive an exceptional educational experience. We passionately believe in the power of collaboration and look to ensure all staff across all of our schools benefit from shared expertise, understanding and opportunities for self progression - learning together and supporting each other. Every academy has its own identity that enables it to best serve their community and I know that should you be successful in your application to join us, your dedication will continue to ensure that your children leave you with high aspirations and your families remain supportive of all that you do.

After this apprenticeship

  • Possible progression within the company and progression onto the next level apprenticeship

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC1000304094.

Apply now

Closes in 8 days (Monday 3 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.