Business Administration Apprentice (Service Team)

Summary

We’re a very rapidly growing energy broker and to keep up with that demand we are looking to strengthen our service and support offering to both our partners and customers. We are looking for an Apprentice Operations Executive who is smart, articulate, hardworking and ambitious to join our friendly, supportive business.

Wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30am - 5.00pm with an hour for lunch.
37 hours 30 minutes a week
Possible start date: Monday 17 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Operations Executive Apprentice will be trained to ensure that customer contracts are procured successfully with our partnered suppliers as well as ensuring the customer journey is as smooth as possible from onboarding to live and in life. The operations team work closely with the sales team, customer success team, suppliers, as well as various other agents within the industry, post-sale to ensure customers achieve the desired outcomes from our service, resolve any issues and answer any queries that our partners or customers may have. The ideal candidate will have strong communication skills, an outstanding work ethic, strong attention to detail with a logical mindset focused on problem solving and problem prevention where possible.

With the right training you will be fully competent to complete the following tasks -

Contract submission:
o Using various supplier CRM portals, process and monitor customer contracts.

o Liaise with suppliers, as well as internal teams to ensure contract success.

o Understand customer needs and ensure our service and products provide maximum value and satisfaction.

2. Onboarding & Training:

o Ensure a smooth customer onboarding journey by successfully contracting, processing and ensuring suppliers take over in time.

o Support customer and suppliers with objection resolution.

o Ensure proper adoption of the company's portals by providing training or support.

3. Account Management & Retention:

o Understand the customer health score and proactively work to both maintain and increase it.

o Resolving various operational tickets raised through internal CRM with suppliers/customers and various agents within the industry.

o Work as the glue to bring all internal teams together for delivery to the customer and partner.

o Collaborate with internal teams to resolve any issues in a timely manner.

Where you’ll work

Woodlands

90 Bartholomew Street

Newbury

RG14 5EE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST BERKSHIRE TRAINING CONSORTIUM

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will work towards the Level 3 Business Administrator Standard. Training will be one day a month, at WBTC offices in Newbury. Functional skills maths and English will be delivered either remotely or at our centre in Newbury if needed.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Team working
Enthusiasm
Eager to learn
Able to multi task

Other requirements

This position is to start BEFORE the end of the academic year, please only apply if you can start in the next 4-6 weeks,

About this company

Since 2014, Fidelity Energy has taken pride in aiding businesses to procure their energy by using our great technology, great relationships and great people. We not only provide procurement services, but all the other services you would expect from one of the UK’s leading utilities and energy consultants. We help our customers get the best value from their energy contracts, reducing their energy consumption, minimising their carbon footprint and ensuring that their bills are right. Thousands of businesses of all sizes from all over the UK rely on us for their energy needs, whether that be one site or multi-sites across the UK. We remove the stress of dealing with the energy contracts by contacting your existing and new supplier, as well as managing the process throughout, from start to finish. Fidelity Energy is set up to become an enviable business within the Utility Industry. This will be achieved in an honest, legal and motivational manner with automation and technology at the heart of everything we do.

https://fidelity-energy.co.uk/ (opens in new tab)

Company benefits

Fidelity Energy have created a great working space with break out areas that include a pool table! This is a town centre location that offers parking.

After this apprenticeship

Personal development and promotion from within the company is actively encouraged.

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

The reference code for this apprenticeship is VAC1000303993.

Apply now

Closes in 14 days (Sunday 9 March at 11:59pm)

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